Excellent customer service is the backbone of any successful business, and the furniture and mattress industries are no different.
If you run a furniture or mattress store, you know how vital it is to provide top-tier customer service to your clientele. It’s more important than ever to integrate services that help you understand your customer’s needs, and one company that specializes in taking your customer service experience to the next level is Podium. Podium enables your furniture or mattress store to capture feedback and speak with customers in real time.
In this post, we’ll explain how integrating Furniture Wizard and Podium can help your furniture or mattress shop get more real-time feedback to improve the customer experience and drive sales.
What is Furniture Wizard? How does it help furniture and mattress stores?
Furniture Wizard is a retail management software that works for furniture and mattress stores. It acts as your POS, inventory management, and daily operations tool. It also makes it easy to manage your sales floor, handle customer inquiries, and track orders.
Furniture Wizard also integrates with other tools, like Podium, to help furniture and mattress stores automate tasks, manage leads, and increase sales.
Integrate Furniture Wizard and Podium to Automate Purchase Order Updates
As a furniture or mattress store owner, your customers are always your top priority. These days, customers expect to be informed about their deliveries and kept in the loop throughout the buying process. Integrating Furniture Wizard and Podium helps you better manage customer expectations and improve communication. Ensure customers are up to date on their orders to create a more positive customer experience. Automatically send these notifications via text to increase open rates while also building trust.
With automated updates, you won’t need to spend countless hours manually entering data; instead, you can focus on other areas like improving your inventory management or customer service. It also helps reduce the likelihood of errors which lowers business costs and increases profitability.
As a result, you’ll be able to convert more leads into customers and retain those customers over time.
Other Benefits of Integrating Furniture Wizard and Podium
There are several other benefits of integrating Furniture Wizard and Podium. Here are a few examples:
- Eliminate the need for manual data entry
- Save your team time
- Ensure data accuracy
- Simplify inventory management (meaning you can reorder in a timely manner!)
In addition to these benefits, integrating Furniture Wizard with Podium also makes it easy to collect customer reviews—via an automated and personalized text message—after the completion of every sale. That means you can improve your online reputation while also getting the feedback you need to continue growing your furniture or mattress business.
Begin Automating Furniture & Mattress Order Updates With Furniture Wizard and Podiun
Finding ways to streamline processes is vital for furniture and mattress shops. The Furniture Wizard and Podium integration is an excellent way for furniture and mattress retailers to save time, improve communication, and enhance the customer experience.
Click here to learn more about automating purchase order updates with Furniture Wizard and Podium.
