With the rise of the digital age, the traditional brick-and-mortar bike shops must adapt to keep up with the times. No longer can a Bike Shop rely on walk-ins and word-of-mouth referrals to drive their business. Now, an optimized online presence and efficient customer communication system are vital. It all starts with the phone system – the primary line of communication between you and your customers. Here at Podium, we understand the importance of a great phone system, thus we’ve curated a list of the best phone systems for your Bike Shop business. Let’s dive in!
1. Podium Phones
First, let us introduce our very own Podium Phones. It’s a phone system designed with small businesses in mind that’s packed with features to help you capture leads and have great conversations with your customers. Every phone call will be logged in your central system along with text messages and other interactions. When a customer calls, you see a pop-up of information about them – a fantastic tool for personalized service.
We recommend Podium Phones for local bike shops because of its potent automations that can help you work leads more effectively, such as an automatic text reply when a missed call occurs. This feature ensures that you never miss a potential sale, even when you’re busy with another customer. Its integration into Podium gives you a unified communication tool to manage all your customer contacts.
2. Nextiva
Next on our list is Nextiva – its versatility makes it a valuable tool for bike shops of all sizes. With it, you can make VoIP calls from your office or from the road, ensuring you’re always reachable to answer customer inquiries about your products or services.
We recommend Nextiva because of its powerful features like auto-attendant, which allows you to handle multiple incoming calls efficiently – perfect for peak season when call volumes may spike.
3. Ooma
Ooma is another excellent phone system for bike shops. Not only does it provide VoIP services, but it also supports regular landline calls ensuring you’re ready to serve both tech-savvy bikers and traditional riders.
We endorse Ooma because it’s incredibly user-friendly. It’s so easy to use, you will spend less time managing your phone system and more time helping your customers find their perfect ride.
4. Grasshopper
Grasshopper is an ideal phone system for bike shops that need to manage their business communication on the go. With Grasshopper’s mobile app, you can take your business phone wherever you go, even bike testing trails.
We suggest Grasshopper for its great balance between functionality and simplicity. The mobile app means you can provide exceptional customer service anywhere, anytime.
5. RingCentral
RingCentral is a tried and true phone system that caters to all business types and sizes. It’s robust yet intuitive and offers a full suite of communication services, from cloud phone system to team messaging and video meetings.
Why RingCentral? This system’s ability to grow and adapt to your bike shop’s needs makes your investment future-proof. Adding a line or an extension as your team grows is a breeze.
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6. Vonage
Vonage is a reliable VoIP system that helps bike shops like yours streamline their communication and improve customer service. It offers over 50 features and integrates with top business tools, which can further enhance your customer engagement levels.
We’re giving Vonage a thumbs up for a very strategic reason: it’s dead-simple to use! Also, its flexible pricing plan makes it accessible to bike shops of all sizes.
7. 8×8
Offering feature-rich VoIP services, 8×8 is another excellent phone system for bike shops. Its advanced call management features allow you to offer a smooth communication experience for your customers.
We commend 8×8 for its expertise in the excelling customer support standards, as well as its commitment to provide businesses with cost-effective solutions!
8. Freshcaller
FreshCaller is a cloud-based phone system that helps bike shops manage customer calls effectively. It’s particularly handy for handling peak periods when you get a surge of customer calls.
Why Freshcaller? It’s been received positively for the excellence of its features and the high level of customization it offers. It’s also scalable as your bike shop expands.
9. Dialpad
Dialpad is another great phone system for bike shops. Its intuitive design and user-friendly interface make it easy to set up and manage, freeing you to focus more on your customers and less on your phone lines.
We recommend Dialpad for its flexibility and robustness, which allows your team to stay in touch with your customers from anywhere, whether that’s inside the store, at home, or on a ride.
10. Aircall
Lastly, we have Aircall. This cloud-based call center and phone support solution offers advanced features like call routing and queuing. It also integrates well with popular software like Shopify, helping you streamline your business communication.
And why do we endorse Aircall? Its analytics capabilities can help you uncover patterns in your customer inquiries, and its seamless integration with other platforms is a game-changer.
Being accessible and promptly responding to your customers can significantly improve your Bike Shop’s customer service quality. And a superior phone system, such as the ones we’ve shared, will be your foundation. But outside phone systems, a platform like Podium can help you manage your online presence and drive those customer interactions to your store. So, take a pedal stroke towards modernizing your business and stand out in the local market. Happy cycling!
