In the highly competitive collision center industry, superior customer communication is paramount. From scheduling appointments to following up after service, effective phone systems can help you elevate your customer service, increase your client retention rates, and maximize your profits. With that in mind, we’ve compiled this list of the 10 best phone systems that every center should consider.
1. Podium Phones
Podium Phones is our top pick as it’s specifically designed for local businesses like collision centers. This efficient phone system is packed with features that help you capture leads, facilitate great conversations with your customers, and drive revenue growth. It automatically logs every phone call in the Podium Inbox, where you can also view text messages and other customer interactions. When a customer calls, a pop-up of their information, including past conversations and reviews they’ve left, appears. Unique features combined with its seamless integration into the Podium platform give you a single, comprehensive communication tool for managing all customer interactions.
We recommend Podium Phones for its unique lead capturing and conversion features and ability to enhance customer service. Notably, its AI call summary feature provides an automatically generated summary and transcript of every call, helping you foster a familiar customer experience and drive sales.
2. FleetnetTekton
FleetnetTekton is another versatile phone system apt for collision centers. Known for its comprehensive communication features, FleetnetTekton allows businesses to manage customer interactions across multiple channels effectively. The system offers value-added features such as virtual meetings, instant messaging, and multimedia collaboration.
We recommend FleetnetTekton for its multi-channel support, enabling your business to reach and engage customers on different platforms. Its all-inclusive feature set makes it a perfect fit for businesses that need to manage various aspects of customer communication.
3. Vonage Business
Vonage Business offers a robust phone system with a range of useful features including voice, fax, text, conferencing, and more. Vonage is equipped with advanced call tracking and recording capabilities, mitigating any disputes and helping you understand customer queries better.
We advocate Vonage Business for its diverse features, scalability, and reliability. Whether you’re looking to manage your inbound calls more effectively or enhance your outbound marketing efforts, Vonage Business can be a valuable addition to your toolset.
4. RingCentral Office
RingCentral Office is a fully-featured phone system suited to busy collision centers. In addition to phone calls, this system also supports video meetings, team messaging, call reporting, and more.
RingCentral Office stands out for its robust functionality and user-friendly navigation. Its broad range of features can streamline communications within your team and with your customers.
5. Nextiva
Nextiva offers a flexible and easy-to-use phone system for businesses of all sizes. Nextiva’s system allows users to make and receive calls from any device, ensuring that your team can stay connected and effectively communicate with customers wherever they are.
We recommend Nextiva for its flexibility and advanced call management features. This platform allows for easy scaling as your business grows and evolves.
Ready to grow?
See immediate impact with Podium’s suite of lead management and communication tools.
6. Ooma Office
Ooma Office provides a simple yet effective phone system for small businesses. It offers features like virtual receptionist, call transferring, and extensions, all of which can be handy for managing client calls at collision centers.
We recommend Ooma Office for its simplicity and functionality. This system could be a great fit if you’re looking for an uncomplicated, easy-to-use solution.
7. Jive Communications
Jive Communications offers a cloud-based phone system packed with user-friendly features that simplify customer interactions. The system also supports integration with other business tools, which can enhance your overall operational efficiency.
We recommend Jive Communications for its cloud-based functionality and ease of use. It’s a robust solution that can help keep your collision center connected.
8. 8×8 X Series
8×8 X Series provides a feature-rich phone system that can help you manage and monitor your customer communications. From contact center solutions to team messaging and video meetings, this system covers all your bases.
We recommend the 8×8 X Series for the comprehensiveness of its offerings. It’s a practical solution for those looking to have all their communication tools in one place.
9. Grasshopper
Grasshopper is a virtual phone system that offers a range of features including custom greetings, call forwarding, voicemail transcription, and more.
We recommend Grasshopper for its convenience and feature set. If you’re looking for a phone system that also provides virtual capabilities, Grasshopper could be the one for you.
10. Dialpad
Dialpad is a cloud-based phone system that offers a host of features including voice recognition, call recording, and analytics. This system can be used across devices, providing the flexibility required for today’s dynamic collision center landscape.
We recommend Dialpad for its advanced features and flexibility that make it a great solution for businesses that want to offer top-quality phone support to their customers.
Get Started
Each of these phone systems provides unique features that can help your center improve customer communication and, consequently, service quality. When choosing a phone system, consider factors like ease-of-use, scalability, and integration capabilities with other tools you use. No matter your specific needs, Podium and the phone systems mentioned can help you communicate more effectively, streamline operations, and ultimately, enhance customer satisfaction. For more information on how Podium can help, reach out to our team today.
