Running a successful dental practice involves much more than just having excellent clinical skills. A significant part of managing a successful practice involves efficiently handling your customer relationships to ensure client satisfaction and encourage customer loyalty. One effective way to achieve this is by leveraging Customer Relationship Management (CRM) tools designed for the dental industry.
These tools not only help streamline office operations and improve patient services but also help your team focus on what they do best: providing exceptional dental care. At Podium, we understand the need for such tools. So, we’ve gathered a list of the top 10 CRM tools to help your dental practice thrive.
1. OfficeTools
In the world of dental business software, OfficeTools is a name that stands out. OfficeTools combines the most important components of a dental practice—project management, time tracking, billing, and a robust CRM, all in one application. It provides an easy-to-use interface while offering a data-rich environment.
We highly recommend OfficeTools for dental practices that want a single solution for multiple tasks. Its ability to simplify complex tasks without compromising on data transparency and accessibility sets it apart from many of its competitors.
2. Podium Webchat
Podium Webchat is another powerful tool that deserves to be on this list. Instead of playing phone-tag with patients, Webchat allows your team to answer inquiries, schedule appointments, and collect payments all via text. Webchat doesn’t just simplify clear patient communication—it revolutionizes it.
We believe that Webchat is a must-have for dental practices looking to upgrade their customer service game. Its ability to streamline communication and secure appointments and payments without phone-tag is a significant advantage for any dental clinic.
3. Athena Health
Athena Health is a cloud-based suite of services and mobile applications designed to support health-related businesses, including dental practices. Known for its intuitive user interface and comprehensive suite of services, Athena Health can be a powerful resource to streamline your operations.
We recommend Athena Health for its intuitive design and broad compatibility with dental software programs. It offers a highly accessible way to manage dental practice’s administrative and patient-related tasks.
4. Open Dental
Designed by a dentist for dentists, Open Dental is a powerful, flexible, and affordable dental practice management software. From scheduling and billing to complete charting and electronic records, Open Dental optimizes dental practice operations for improved efficiency.
We suggest Open Dental for its wide range of features and attention to detail. Its open-source nature invites improvements, ensuring that its software continues to be a valuable tool for dental practices.
5. Denticon
Denticon is a comprehensive software platform for single and multi-location dental groups, offering cloud-based convenience and efficient, professional dental practice management functions. This software provides features for every department—front desk, clinical, and back office.
Our vote goes to Denticon due to its all-encompassing approach to customer relationship management. From scheduling and billing to treatment planning, it is an invaluable resource for the dental industry.
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6. Dovetail
Dovetail is a cloud-based EHR and practice management solution built for small, medium, and large dental practices that delivers paperless operations, operative workflow, and enhanced patient care. Its intuitive, easy-to-use interface minimizes training time while its HIPAA compliant cloud-based platform eliminates IT headaches.
We endorse Dovetail for its simple yet efficient approach to EHR and practice management. Its high level of customization helps dental clinics deliver exceptional patient care.
7. Eaglesoft
For dental practices that need a strong organizational tool, Eaglesoft is one of the most trusted names. It is an advanced dental practice management software that provides innovative charting, imaging, scheduling, and billing tools.
The reason we mention Eaglesoft is that it provides highly organized modules for different segments of dental practice management. This allows for easy delegation and tracking of different tasks.
8. ClearDent
ClearDent is an entirely configurable practice management software that offers charting, clinical notes, treatment planning, scheduling, and billing features. Its seamless interface provides an efficient workflow that can help practice productivity and profitability.
We reference ClearDent for its highly customizable suite of tools and straightforward usability. Its ability to easily integrate with the existing software of a dental practice is another reason why we recommend it.
9. Podium Texting
Communication is key in any dental practice, and there’s no better way to streamline it than with Podium Texting. Manage all your messages and feedback, from reviews to texts, in one place. Need to send a payment link or make an appointment reminder? Podium Texting makes this instinctively simple.
We love Podium Texting for its seamless application and utility. It not only helps keep your patients updated but also welcomes their feedback to further enhance your services.
10. Dentrix Ascend
Lastly, Dentrix Ascend is a comprehensive cloud-based software that combines all the features necessary for running a dental practice into one integrated system. It includes features such as appointment scheduling, billing, patient records, imaging, and more.
We advocate Dentrix Ascend due to its comprehensive nature. The level of organization and efficiency it can bring to a dental practice is genuinely exceptional.
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With the right CRM, your dental clinic can enhance its ability to provide excellent customer service, increase efficiency, and grow your patient numbers. While all the tools we’ve discussed are helpful in their own right, consider your clinic’s specific needs when choosing a CRM tool. For a comprehensive solution that streamlines your operations, including communication with customers, check out what Podium can offer your dental practice.
