The 10 Best Phone Systems for eCommerce Businesses
Being a local business in the eCommerce industry, one of the paramount considerations for effective day-to-day operations is how you interact with your customers. One of the crucial areas of communication is through phone systems. Choosing the right phone system for your eCommerce business can mean the difference between missed opportunities and skyrocketing sales. Here, at Podium, we’ve compiled a list of the 10 best phone systems tools suited just for you.
1. Podium Phones
Our very first recommendation is Podium Phones. This phone system is designed specifically for small businesses. Podium Phones is packed with features that help you capture leads, have top-notch conversations with your customers, and generate more revenue. Every phone call to your business will be logged in your Podium Inbox alongside text messages and other interactions. When a customer calls, a pop-up of their information appears, including past conversations, reviews they’ve left your business, and more. The AI call summary feature will provide an automatically generated summary and transcript of what was discussed on every call, helping you to enhance the customer experience and drive sales.
We recommend Podium Phones for its unique features that help you capture and convert leads, plus its hooks into the Podium ecosystem, giving you a single communication tool to manage all your customer contacts. And eCommerce businesses will love the simple fact that it keeps all customer interactions in one place – no more bouncing between phones, text messaging platforms, and other communication tools.
2. ActiveCampaign
ActiveCampaign is an integrated email marketing, marketing automation, and small business CRM tool. While it’s not a dedicated phone system provider, its CRM platform integrates with several phone systems providers. This integration enhances your customer interactions with personalized and automated follow-ups.
We recommend ActiveCampaign for its excellent marketing automation features. Pair it with a robust phone system, and you can shape amazing customer journeys that drive retention and increase sales. Your eCommerce store can benefit from its eCommerce-specific tools like cart abandonment and upselling.
3. Aircall
Aircall is a cloud-based phone system explicitly designed for businesses with sales and support teams. It integrates with your existing CRM and other tools to facilitate smooth communication experiences.
We recommend Aircall because of its excellent features like call recording, analytics, and the fact that you can set it up in just a few minutes. An eCommerce business can use these features to improve its customer service and close deals faster.
4. FreshDesk
Although FreshDesk doesn’t offer its own phone system, it does provide a cloud-based suite of tools aimed at improving customer service, which includes a strong telephony integration system. It allows for smooth calls right from the Freshdesk dashboard.
We recommend FreshDesk for its cutting-edge customer support systems. Combined with a reliable phone service, it can highly improve the way your eCommerce business customers receive after-sales support.
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5. Nextiva
Nextiva is a leading provider of cloud-based business phone systems. It is well-known for its extensive features like voice and video conferencing, instant messaging, and team collaboration tools.
We highly recommend Nextiva for eCommerce businesses as its phone system features are geared towards enhancing collaboration and maximizing the efficiency of teams, regardless of their geographical location. This can be beneficial for eCommerce companies that operate in different locations or have remote teams.
6. RingCentral
RingCentral is another fantastic option if you’re aiming for a comprehensive phone system. It combines voice, fax, text, conferencing, and HD Video meetings into a single, easy-to-use platform.
We vouch for RingCentral if you want a unified communications system for your eCommerce business. It’s also great if you have multiple teams distributed across various locations and need a reliable, all-in-one contact system.
7. Zendesk
Similar to Freshdesk, Zendesk offers a whole suite of tools to improve customer support, and this includes call center software. You can make and receive calls from the Zendesk Talk dashboard, making it easier to manage your support tickets.
We recommend Zendesk if you’d like to align your phone support system with other support channels. Its sophisticated tools can help eCommerce businesses to deliver multi-channel support.
8. HubSpot
HubSpot offers a full stack of software for marketing, sales, and customer service, with a completely free CRM at its core. The phone features allow you to perform calls directly within the CRM, keeping track of all the communication history.
For eCommerce businesses that desire a unified system for their marketing and customer service departments, HubSpot is a fabulous option. The platform packs a lot of beneficial features for tracking leads and customers.
9. Google Voice
Google Voice is a cloud-based phone system that provides a phone number for texting, calling, and voicemail. It works on smartphones and computers and syncs across your devices, so you can use the app from your phone, a tablet, or your computer.
While Google Voice might not have some of the bells and whistles that the other phone systems in this list have, we find it to be a great fit for small eCommerce businesses that need a simple, affordable phone system that just works.
10. Dialpad
Dialpad is a modern cloud-based phone system that offers voice, video, messages, and meetings across your existing devices. It’s an ideal solution for growing businesses that need a flexible communication system.
We recommend Dialpad for eCommerce businesses that require a simple and easy to set up system. It also has a robust set of features including voice recognition which can be quite beneficial.
In a world where communication is key to customer satisfaction and driving sales, getting the right phone system for your eCommerce business is crucial. These tools are designed to cater to different requirements and budgets. Explore your options and choose the one that aligns best with your business needs. Keep in mind that whatever tool you choose, integrating it with a customer interaction platform like Podium can provide a complete overview of all customer interactions. This helps to keep all communication in one place, and move seamlessly between phone discussions, text messaging and email. Get started today with Podium and see how it transforms your business communication system.
