Implementing an effective communication channel is integral to a successful customer service experience, especially in the hospitality industry. Phone systems play an essential role as they facilitate smooth communication and enhance organizational efficiency. Still, with the proliferation of phone systems, it can be tricky to select the one that aligns perfectly with your business needs. So, we at Podium have collated a list of the top 10 phone systems for hospitality businesses to help you streamline operations and offer exemplary customer service.
1. Podium Phones
Our top pick is none other than Podium Phones. It is an ingenious phone system that’s designed for small and medium-sized businesses. The integrated features of Podium Phones capture leads, carry out meaningful conversations, and help generate more revenue. Every call to your business gets recorded and is easily accessible from your Podium Inbox, along with text messages and customer interactions.
The unique selling point of Podium Phones lies in its potent automation tools, like its automatic text reply for missed calls, AI call summary, and customer pop-up information. These features are not just beneficial for capturing and converting leads but also for providing top-notch customer service. The tool effortlessly integrates into Podium, offering you a comprehensive communication tool for managing all your customer engagements.
2. OpenVBX
OpenVBX is an open-source virtual phone system that allows businesses to manage and direct calls in the cloud. It’s an ideal choice for hospitality businesses looking to streamline call workflows.
One of the striking features of OpenVBX is its functionality to handle multiple calls simultaneously, which is particularly useful for hotels that receive a high volume of calls. It also supports API integration, making it an adaptable option for businesses with complex communication needs.
3. Google Voice
A dependable and cost-effective option, Google Voice works exceptionally well for small hospitality businesses. With its voicemail transcription feature, businesses can effectively manage follow-ups. And it’s easy to use on various devices, making it flexible and versatile.
We recommend Google Voice for the hospitality sector due to its highly intuitive interface and robust features like call filtering and blocking that help manage communication effectively, creating a smooth customer experience.
4. Nextiva
For businesses in the hospitality sector that handle large call volumes, Nextiva is a robust solution. Whether it’s a boutique hotel or a local restaurant chain, Nextiva has been the industry’s preferred choice because of its comprehensive call management features.
Nextiva’s all-in-one communication suite, automated routing, and affordable international calling plans are what make it a versatile ally for businesses operating at different scales and across various channels. It’s also reasonably customizable, allowing you to create a solution that directly addresses your communication pain points.
5. Grasshopper
Grasshopper is an impressive virtual phone system that proves a boon for remote teams prevalent in the hospitality industry nowadays. Its key features include voicemail transcription, virtual fax, and a dedicated business line.
Grasshopper’s service also offers a radical solution for hospitality businesses looking for a customer-oriented communication system. By providing a competitive range of features, Grasshopper makes communication effortless and customer-centric, ideal for hospitality businesses looking to provide exceptional customer service.
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6. Phone.com
Phone.com is a flexible and straightforward business phone system designed for small businesses. It offers standard VoIP features such as an auto-attendant, call blocking, and voicemail-to-email to help you manage your communication efficiently.
We suggest Phone.com for hospitality businesses as it provides affordable plans with feature-rich service. Plus, with 24/7 customer service, potential issues can be addressed promptly.
7. Dialpad
A modern cloud-based phone system, Dialpad provides a wealth of features for managing business communications seamlessly. It also has an AI-powered voice recognition feature.
Notably, Dialpad’s ability to seamlessly integrate with other tools, its easy setup, and ability to sync across multiple devices make it an indispensable tool for hospitality businesses operating in a fast-paced environment.
8. RingCentral
RingCentral is a complete communication solution that goes beyond standard VoIP services. With integrated team messaging and video conferencing, RingCentral caters to communication needs on a broader scale.
A standout for its robust call management functionality and seamless integration capabilities, RingCentral is a definite recommendation for businesses in the hospitality sector committed to quality and efficient communication.
9. Mitel
Mitel is an end-to-end communications solution that provides simplicity, reliability, and flexibility, making it perfect for the hospitality sector.
Adopting Mitel helps in engaging guests more effectively and personalizing their experience. Its range of features including scheduling and accessibility from various devices harnesses the power of communication to the fullest.
10. FluentStream
FluentStream is a business phone solution offering required business communication tools ranging from conference calling to custom greetings and voicemail transcription.
We highly recommend FluentStream to hospitality businesses prioritizing customer service due to its customer-centric call management features that allow for a smoother and more pleasant experience for both teams and customers.
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Streamlining your phone system is crucial in the hospitality sector. While all these options have their own charm, deciding factors should include compatibility with your current technology stack, flexibility, cost-effectiveness, and user-friendliness. Remember to always consider your business’s unique needs! For assistance in making this transition smooth and beneficial, feel free to explore how Podium can assist you in choosing the perfect phone system for your hospitality business.
