As a plumbing business owner, we understand the importance of a high-quality phone system for your enterprise. Not only does it ensure smooth communication but it also fosters strong relationships with your customers. In our digital age, phone systems have evolved far beyond just accepting and making calls. Today, they’re equipped with advanced features that can boost your productivity, save you time, and improve your customer service.
Here at Podium, we’ve compiled a list of the top 10 phone systems that can take your plumbing business to the next level.
1. Podium Phones
The number one spot on our list is held by Podium Phones, a phone system that not only caters to basic communication but also revolutionizes customer interactions. A distinguishing feature of Podium Phones is the integration of all customer communications in Podium Inbox. Every phone call, text message, and customer query is assembled in one place, perfect for plumbing businesses where quick and efficient responses are vital.
One of the reasons why we at Podium heartily recommend Podium Phones is because of the automatic text reply function. If your plumbing business misses a customer call, the system will send a predefined text message to the customer. This assures customers their queries will be addressed swiftly, boosting satisfaction rates and enhancing customer relations. Plus, the tool’s artificial intelligence capability conveniently provides a transcript of each call, ensuring no customer request goes unheeded.
2. Ring Central
Ring Central serves as a complete communication package offering voice calls, team messaging, video conferencing, and even in-depth analytics. It’s ideal for plumbing businesses of any size, from start-ups to large enterprises.
We recommend Ring Central for its cloud-based feature that allows for remote operation, which is common in the plumbing industry. With its advanced call handling system, incoming calls can be efficiently directed to the right team member, regardless of where they’re located.
3. Microsoft Teams Calling
If your plumbing business extensively uses Microsoft applications, you might want to consider Microsoft Teams Calling. It’s a robust phone system that combines VoIP calls, online meetings, and team messaging–all integrated seamlessly with Office 365.
Microsoft Teams Calling is a smart choice because it provides the ability to host online meetings or video conferences with your team, improving your internal communication, especially when multiple plumbing projects are being handled simultaneously.
4. 8×8
8×8 offers a unified voice, video, chat, and contact center system for your business, helping streamline your workflow and reduce response times for client requests.
We advocate its use due to its unique team messaging feature, which can be particularly useful for plumbing businesses dealing with several teams in the field. It allows instant syncing of team communication for better collaboration and efficient job completion.
5. Vonage Business Communications
Vonage offers a wealth of advanced features such as call monitoring, voicemail to email, dynamic caller ID, and more. The system also supports mobile and desktop applications making it convenient for on-site plumbing professionals.
We recommend Vonage for its scalability and flexible plans that make it convenient for plumbing businesses at every stage of growth. It also comes with a high level of customization, allowing the system to be tailored to meet your specific business needs.
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6. Asterisk
Asterisk is an open-source framework for building communication applications. With Asterisk, you can create a communication system tailor-made for your plumbing business. Essentially, it gives you the framework to build anything from a basic phone service to a complex call center setup.
We recommend Asterisk for those with in-house IT expertise. Being open-source, it allows unmatched customization and control over your communication system.
7. Nextiva
Nextiva is a complete unified communication system providing robust voice and video calling features. It also offers a unique VoIP service called “vFax,” which allows traditional faxes to be sent or received via email–a particularly helpful feature for businesses still using fax communication.
We advocate Nextiva for its versatile pricing plans that make it friendly for plumbing businesses of all sizes. The preconfigured VoIP phones further ensure a seamless setup process.
8. Jive by GoToConnect
Jive is well-known for its cloud-based phone service with customizable features like call routing, virtual faxing, and analytics. Its integrated video conferencing and messaging tools make it a comprehensive communication solution for businesses.
We suggest Jive for its ability to unify your communication channels in just one platform–it is ideal for plumbing businesses aiming for a simplified, streamlined approach to client engagement.
9. Google Voice
Google Voice is a simple yet effective phone system boasting smart AI technology, voicemail transcription, and easy integration with other Google Apps like Gmail and Calendar.
Google Voice is ideal for plumbing businesses seeking a hassle-free, straightforward system with reliable features and an emphasis on user-friendly experience.
10. Ooma
Ooma is an affordable VoIP system without compromising on necessary features. It offers unlimited calling within the US and Canada, conference lines, virtual fax, and even a mobile app for making calls on the go.
We recommend Ooma for its affordability and reliability–factors especially crucial for new or small-scale plumbing businesses.
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That wraps up our top 10 recommendations of phone systems for your plumbing business. Choosing the correct phone system can drastically transform your customer interactions, streamline your processes, and drive business growth. To further enhance your customer communications and online presence, consider partnering with Podium. Our suite of messaging, feedback, and payment tools can be the catalyst to taking your plumbing enterprise to new heights in the digital business realm.
