Travel agencies are where dreams are turned into reality for the thousands of people that visit each year. However, with this comes a set of unique challenges in terms of customer communication and data organization. But we’re here to help. With the right phone system, you can ensure efficient communication with your customers, leading to more effective business operations and happier customers. Below, you’ll find our top 10 best phone system tools that are essential for local businesses in the travel agency industry, specially curated with features that cater to your needs.
1. Podium Phones
First on our list is the Podium Phones, a phone system designed for small businesses with a focus on local travel agencies. Podium Phones is packed with features that help you capture leads, have great conversations with your customers, and generate more revenue. Every phone call to your business will be logged in your Podium Inbox alongside text messages and other interactions, so you’ll never lose track of a conversation. When a customer calls, you get a pop-up of information about them, including past conversations, reviews they’ve left your business, and more. Additionally, powerful automations like automatic text replies for missed calls ensure you never miss an opportunity. Podium Phones also has an AI call summary feature, which gives you an automatically generated summary and transcript of every call. It’s the ideal solution for a busy travel agency seeking to modernize its communication.
We recommend Podium Phones not just for its top-of-the-line features, but also for its seamless integration into the Podium platform. This gives you a single, centralized tool to manage all your customer interactions and significantly improve your customer service.
2. RingCentral
Next, we have RingCentral, a robust, cloud-based communication and collaboration tool. Perfect for travel agencies of all sizes, RingCentral offers features like multi-level IVR, call forwarding, recording, SMS, video conferencing, and even team collaboration. Plus, it allows you to manage your communications from any device, offering true on-the-go capability.
RingCentral stands out for its comprehensive suite of services and great accessibility. It’s this flexibility that makes it a fantastic choice for travel agencies, where staff may be communicating with customers and suppliers from various locations at any given time.
3. Nextiva
Number three on the list is Nextiva, a versatile VoIP solution. With its advanced call management features and robust analytics, Nextiva can assist you in delivering superior customer service. Crucially for travel agencies, it also offers CRM integration, enabling you to link calls with customer data for a more personalized experience.
We recommend Nextiva especially for its adept handling of high call volumes. In the constant buzz of a busy travel agency, being able to effectively manage and route calls can significantly enhance your efficiency and customer satisfaction levels.
4. Vonage
Vonage is another powerful VoIP provider designed with businesses in mind. Vonage supports a range of features beneficial for travel agencies such as call queuing, on-hold music, and a virtual receptionist. An added advantage is its excellent scalability, allowing you to add lines or features as your agency grows.
What sets Vonage apart is its strong emphasis on clear, high-quality voice communication, ensuring that every customer call is a positive and professional experience. It’s a solid pick for any travel agency that prioritizes clear, dependable phone communication.
5. 8×8
Heading into the middle of our list, we find 8×8. This cloud-based VoIP system offers numerous features such as auto attendants, voicemail, call forwarding, and even call recording. Plus, 8×8’s unified communications solutions include video, mobile, UCaaS, collaboration, team messaging, and even contact center capabilities.
We recommend 8×8 for travel agencies due to its all-in-one unified communications and contact center solution. The ease of having all your communication channels managed through one unified system can greatly improve your agency’s productivity.
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6. Zendesk Talk
Zendesk Talk is a call center solution built right into the Zendesk support ticketing system. This tool lets you seamlessly integrate phone calls with all other channels so your travel agency has all its customer communication and data in one place.
We recommend Zendesk Talk for its emphasis on providing excellent customer service. Its smooth channel integration can expedite resolving queries and provide a great customer experience.
7. Jive
Jive is a cloud-based phone system offering a suite of features powered by GoToConnect. This tool can provide flexibility and reliable service to your travel agency with features such as call analytics, visual dial plan editor, and custom schedules.
Jive is well-suited for your travel agency due to its powerful call handling and flexibility, making your operations smooth and efficient.
8. 3CX
3CX is a cost-effective phone system solution for travel agencies. With communication features like web conferencing, live chat, mobile apps, and more, it also easily integrates with your CRM, boosting your agency’s productivity.
3CX shines with its competitive pricing and comprehensive suite of communication tools, making it a great option for travel agencies watching their bottom line without compromising on quality service.
9. Dialpad
Dialpad offers a modern online phone system that supports voice, video, messages, and meetings across devices. With Dialpad, it’s easy to turn any device into a business communication tool.
Dialpad is recommended for its user-friendly design and versatility, offering travel agencies the ability to keep lines of communication open, no matter where they are.
10. Ooma Office
Finishing off our list is Ooma Office, an efficient and affordable system that offers reliable service with a bevy of features such as a virtual receptionist, extension dialing, on-hold music, and more.
We recommend Ooma Office for its user-friendly setup and cost-effective price point, making it a great starting point for smaller travel agencies making their first foray into advanced phone systems.
Get Started
Choosing the right phone system for your travel agency is key to maintaining great communication with your customers and improving your service and efficiency. A tool like Podium helps integrate all your communication into one place. It doesn’t just stop at managing phone calls. Podium can aid in aggregating and responding to customer reviews, facilitating text communication, and even managing leads all from a single platform. Explore the tools listed here and choose one that’s right for your agency’s specific needs, and you’ll be providing a superior customer experience in no time.
