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Celebrating Our 2023 Journey Together with Podium

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<p>Reflecting on the transformative journey of 2023, it&#8217;s inspiring to see the ways in which our customers have used Podium&#8217;s <a href="https://www.podium.com/">tools to convert more leads and make more money</a>. This year, our focus was not just on innovation but on practical, powerful solutions that directly impact your bottom line.</p>
<h3>1. Lead Conversion Breakthroughs</h3>
<p>A game-changer in lead management, <a href="https://www.podium.com/whats-new/whats-new-in-podium-lead-drive/">LeadDrive</a> brought a shift in how you connect with potential customers. By integrating your business&#8217;s website, email, and third-party lead forms directly into Podium, LeadDrive made leads not just reachable but instantly textable, resulting in a 3x increase in leads captured within the platform.</p>
<p><img loading="lazy" decoding="async" class="aligncenter wp-image-34003 size-full" src="https://cms.podium.com/wp-content/uploads/2024/01/Screenshot-2024-01-31-at-1.20.14-PM.png" alt="Lead Conversion Breakthroughs: Podium lead drive" width="2254" height="1610" srcset="https://cms.podium.com/wp-content/uploads/2024/01/Screenshot-2024-01-31-at-1.20.14-PM.png 2254w, https://cms.podium.com/wp-content/uploads/2024/01/Screenshot-2024-01-31-at-1.20.14-PM-300x214.png 300w, https://cms.podium.com/wp-content/uploads/2024/01/Screenshot-2024-01-31-at-1.20.14-PM-1024x731.png 1024w, https://cms.podium.com/wp-content/uploads/2024/01/Screenshot-2024-01-31-at-1.20.14-PM-768x549.png 768w, https://cms.podium.com/wp-content/uploads/2024/01/Screenshot-2024-01-31-at-1.20.14-PM-1536x1097.png 1536w, https://cms.podium.com/wp-content/uploads/2024/01/Screenshot-2024-01-31-at-1.20.14-PM-2048x1463.png 2048w, https://cms.podium.com/wp-content/uploads/2024/01/Screenshot-2024-01-31-at-1.20.14-PM-600x429.png 600w, https://cms.podium.com/wp-content/uploads/2024/01/Screenshot-2024-01-31-at-1.20.14-PM-360x257.png 360w, https://cms.podium.com/wp-content/uploads/2024/01/Screenshot-2024-01-31-at-1.20.14-PM-160x114.png 160w, https://cms.podium.com/wp-content/uploads/2024/01/Screenshot-2024-01-31-at-1.20.14-PM-350x250.png 350w, https://cms.podium.com/wp-content/uploads/2024/01/Screenshot-2024-01-31-at-1.20.14-PM-100x71.png 100w, https://cms.podium.com/wp-content/uploads/2024/01/Screenshot-2024-01-31-at-1.20.14-PM-480x343.png 480w" sizes="(max-width: 2254px) 100vw, 2254px" /></p>
<p><img loading="lazy" decoding="async" class="aligncenter wp-image-34004 size-full" src="https://cms.podium.com/wp-content/uploads/2024/01/Screenshot-2024-01-31-at-1.22.16-PM.png" alt="Lead Conversion Breakthroughs: Podium lead drive" width="1576" height="1310" srcset="https://cms.podium.com/wp-content/uploads/2024/01/Screenshot-2024-01-31-at-1.22.16-PM.png 1576w, https://cms.podium.com/wp-content/uploads/2024/01/Screenshot-2024-01-31-at-1.22.16-PM-300x249.png 300w, https://cms.podium.com/wp-content/uploads/2024/01/Screenshot-2024-01-31-at-1.22.16-PM-1024x851.png 1024w, https://cms.podium.com/wp-content/uploads/2024/01/Screenshot-2024-01-31-at-1.22.16-PM-768x638.png 768w, https://cms.podium.com/wp-content/uploads/2024/01/Screenshot-2024-01-31-at-1.22.16-PM-1536x1277.png 1536w, https://cms.podium.com/wp-content/uploads/2024/01/Screenshot-2024-01-31-at-1.22.16-PM-600x500.png 600w, https://cms.podium.com/wp-content/uploads/2024/01/Screenshot-2024-01-31-at-1.22.16-PM-360x299.png 360w, https://cms.podium.com/wp-content/uploads/2024/01/Screenshot-2024-01-31-at-1.22.16-PM-160x133.png 160w, https://cms.podium.com/wp-content/uploads/2024/01/Screenshot-2024-01-31-at-1.22.16-PM-350x291.png 350w, https://cms.podium.com/wp-content/uploads/2024/01/Screenshot-2024-01-31-at-1.22.16-PM-100x83.png 100w, https://cms.podium.com/wp-content/uploads/2024/01/Screenshot-2024-01-31-at-1.22.16-PM-413x343.png 413w" sizes="(max-width: 1576px) 100vw, 1576px" /></p>
<h3>2. Phones and AI-Enhanced Call Summaries</h3>
<p>We introduced <a href="https://www.podium.com/product/phones/">AI-powered call summaries</a> this year, <a href="https://www.podium.com/article/avoid-the-hidden-cost-of-missed-calls/">capturing</a> and analyzing every phone conversation for actionable insights. This feature has been a hit, with 94% of customers expressing their love for the clarity and efficiency it brings to their lead follow-up processes.</p>
<p><img loading="lazy" decoding="async" class="aligncenter wp-image-34005 size-full" src="https://cms.podium.com/wp-content/uploads/2024/01/Screenshot-2024-01-31-at-1.23.40-PM.png" alt="Phones and AI-Enhanced Call Summaries" width="988" height="1448" srcset="https://cms.podium.com/wp-content/uploads/2024/01/Screenshot-2024-01-31-at-1.23.40-PM.png 988w, https://cms.podium.com/wp-content/uploads/2024/01/Screenshot-2024-01-31-at-1.23.40-PM-205x300.png 205w, https://cms.podium.com/wp-content/uploads/2024/01/Screenshot-2024-01-31-at-1.23.40-PM-699x1024.png 699w, https://cms.podium.com/wp-content/uploads/2024/01/Screenshot-2024-01-31-at-1.23.40-PM-768x1126.png 768w, https://cms.podium.com/wp-content/uploads/2024/01/Screenshot-2024-01-31-at-1.23.40-PM-341x500.png 341w, https://cms.podium.com/wp-content/uploads/2024/01/Screenshot-2024-01-31-at-1.23.40-PM-273x400.png 273w, https://cms.podium.com/wp-content/uploads/2024/01/Screenshot-2024-01-31-at-1.23.40-PM-109x160.png 109w, https://cms.podium.com/wp-content/uploads/2024/01/Screenshot-2024-01-31-at-1.23.40-PM-239x350.png 239w, https://cms.podium.com/wp-content/uploads/2024/01/Screenshot-2024-01-31-at-1.23.40-PM-68x100.png 68w, https://cms.podium.com/wp-content/uploads/2024/01/Screenshot-2024-01-31-at-1.23.40-PM-234x343.png 234w" sizes="(max-width: 988px) 100vw, 988px" /></p>
<p><img loading="lazy" decoding="async" class="aligncenter wp-image-34006 size-full" src="https://cms.podium.com/wp-content/uploads/2024/01/Screenshot-2024-01-31-at-1.23.50-PM.png" alt="Phones and AI-Enhanced Call Summaries" width="1058" height="1230" srcset="https://cms.podium.com/wp-content/uploads/2024/01/Screenshot-2024-01-31-at-1.23.50-PM.png 1058w, https://cms.podium.com/wp-content/uploads/2024/01/Screenshot-2024-01-31-at-1.23.50-PM-258x300.png 258w, https://cms.podium.com/wp-content/uploads/2024/01/Screenshot-2024-01-31-at-1.23.50-PM-881x1024.png 881w, https://cms.podium.com/wp-content/uploads/2024/01/Screenshot-2024-01-31-at-1.23.50-PM-768x893.png 768w, https://cms.podium.com/wp-content/uploads/2024/01/Screenshot-2024-01-31-at-1.23.50-PM-430x500.png 430w, https://cms.podium.com/wp-content/uploads/2024/01/Screenshot-2024-01-31-at-1.23.50-PM-344x400.png 344w, https://cms.podium.com/wp-content/uploads/2024/01/Screenshot-2024-01-31-at-1.23.50-PM-138x160.png 138w, https://cms.podium.com/wp-content/uploads/2024/01/Screenshot-2024-01-31-at-1.23.50-PM-301x350.png 301w, https://cms.podium.com/wp-content/uploads/2024/01/Screenshot-2024-01-31-at-1.23.50-PM-86x100.png 86w, https://cms.podium.com/wp-content/uploads/2024/01/Screenshot-2024-01-31-at-1.23.50-PM-295x343.png 295w" sizes="(max-width: 1058px) 100vw, 1058px" /></p>
<p><img loading="lazy" decoding="async" class="aligncenter wp-image-34007 size-full" src="https://cms.podium.com/wp-content/uploads/2024/01/Screenshot-2024-01-31-at-1.23.58-PM.png" alt="Phones and AI-Enhanced Call Summaries" width="1576" height="982" srcset="https://cms.podium.com/wp-content/uploads/2024/01/Screenshot-2024-01-31-at-1.23.58-PM.png 1576w, https://cms.podium.com/wp-content/uploads/2024/01/Screenshot-2024-01-31-at-1.23.58-PM-300x187.png 300w, https://cms.podium.com/wp-content/uploads/2024/01/Screenshot-2024-01-31-at-1.23.58-PM-1024x638.png 1024w, https://cms.podium.com/wp-content/uploads/2024/01/Screenshot-2024-01-31-at-1.23.58-PM-768x479.png 768w, https://cms.podium.com/wp-content/uploads/2024/01/Screenshot-2024-01-31-at-1.23.58-PM-1536x957.png 1536w, https://cms.podium.com/wp-content/uploads/2024/01/Screenshot-2024-01-31-at-1.23.58-PM-600x374.png 600w, https://cms.podium.com/wp-content/uploads/2024/01/Screenshot-2024-01-31-at-1.23.58-PM-360x224.png 360w, https://cms.podium.com/wp-content/uploads/2024/01/Screenshot-2024-01-31-at-1.23.58-PM-160x100.png 160w, https://cms.podium.com/wp-content/uploads/2024/01/Screenshot-2024-01-31-at-1.23.58-PM-350x218.png 350w, https://cms.podium.com/wp-content/uploads/2024/01/Screenshot-2024-01-31-at-1.23.58-PM-100x62.png 100w, https://cms.podium.com/wp-content/uploads/2024/01/Screenshot-2024-01-31-at-1.23.58-PM-550x343.png 550w" sizes="(max-width: 1576px) 100vw, 1576px" /></p>
<h3>3. Conversational AI Sales Agent</h3>
<p>Our conversational sales agent, specifically designed for <a href="https://www.podium.com/industry/automotive/">automotive dealerships</a>, has shown promising success by converting online interactions into physical showroom visits. In just three weeks, one dealership saw 28 test drives set up by the <a href="https://www.podium.com/product/ai-assistant/">AI</a>, leading to 17 car sales, showcasing the direct impact of AI on driving revenue.</p>
<p><img loading="lazy" decoding="async" class="aligncenter wp-image-34008 size-full" src="https://cms.podium.com/wp-content/uploads/2024/01/conversational-ai-sales-agent.gif" alt="conversational ai sales agent" width="267" height="512" /></p>
<h3>4. AI-Driven Messaging and Reviews</h3>
<p>Our <a href="https://www.podium.com/product/ai-assistant/">AI technology</a> has unified messaging and reviews into a <a href="https://www.podium.com/product/inbox/">single, powerful customer engagement hub</a>. Real-time analysis and personalized suggested message replies, high-converting AI-personalized marketing messages, and AI FAQs ensure each interaction is a step towards conversion, saving users up to 75% more time.</p>
<p><img loading="lazy" decoding="async" class="aligncenter wp-image-34012 size-full" src="https://cms.podium.com/wp-content/uploads/2024/01/AI-Driven-Messaging-and-Reviews-1.gif" alt="AI-Driven Messaging and Reviews" width="237" height="512" /></p>
<p>&nbsp;</p>
<p><img loading="lazy" decoding="async" class="aligncenter wp-image-34010 size-full" src="https://cms.podium.com/wp-content/uploads/2024/01/Screenshot-2024-01-31-at-1.41.14-PM.png" alt="AI-Driven Messaging and Reviews" width="1046" height="1426" srcset="https://cms.podium.com/wp-content/uploads/2024/01/Screenshot-2024-01-31-at-1.41.14-PM.png 1046w, https://cms.podium.com/wp-content/uploads/2024/01/Screenshot-2024-01-31-at-1.41.14-PM-220x300.png 220w, https://cms.podium.com/wp-content/uploads/2024/01/Screenshot-2024-01-31-at-1.41.14-PM-751x1024.png 751w, https://cms.podium.com/wp-content/uploads/2024/01/Screenshot-2024-01-31-at-1.41.14-PM-768x1047.png 768w, https://cms.podium.com/wp-content/uploads/2024/01/Screenshot-2024-01-31-at-1.41.14-PM-367x500.png 367w, https://cms.podium.com/wp-content/uploads/2024/01/Screenshot-2024-01-31-at-1.41.14-PM-293x400.png 293w, https://cms.podium.com/wp-content/uploads/2024/01/Screenshot-2024-01-31-at-1.41.14-PM-117x160.png 117w, https://cms.podium.com/wp-content/uploads/2024/01/Screenshot-2024-01-31-at-1.41.14-PM-257x350.png 257w, https://cms.podium.com/wp-content/uploads/2024/01/Screenshot-2024-01-31-at-1.41.14-PM-73x100.png 73w, https://cms.podium.com/wp-content/uploads/2024/01/Screenshot-2024-01-31-at-1.41.14-PM-252x343.png 252w" sizes="(max-width: 1046px) 100vw, 1046px" /></p>
<p><img loading="lazy" decoding="async" class="aligncenter wp-image-34017 size-full" src="https://cms.podium.com/wp-content/uploads/2024/01/Screenshot-2024-01-31-at-1.54.45-PM.png" alt="AI-Driven Messaging and Reviews" width="1518" height="1122" srcset="https://cms.podium.com/wp-content/uploads/2024/01/Screenshot-2024-01-31-at-1.54.45-PM.png 1518w, https://cms.podium.com/wp-content/uploads/2024/01/Screenshot-2024-01-31-at-1.54.45-PM-300x222.png 300w, https://cms.podium.com/wp-content/uploads/2024/01/Screenshot-2024-01-31-at-1.54.45-PM-1024x757.png 1024w, https://cms.podium.com/wp-content/uploads/2024/01/Screenshot-2024-01-31-at-1.54.45-PM-768x568.png 768w, https://cms.podium.com/wp-content/uploads/2024/01/Screenshot-2024-01-31-at-1.54.45-PM-600x443.png 600w, https://cms.podium.com/wp-content/uploads/2024/01/Screenshot-2024-01-31-at-1.54.45-PM-360x266.png 360w, https://cms.podium.com/wp-content/uploads/2024/01/Screenshot-2024-01-31-at-1.54.45-PM-160x118.png 160w, https://cms.podium.com/wp-content/uploads/2024/01/Screenshot-2024-01-31-at-1.54.45-PM-350x259.png 350w, https://cms.podium.com/wp-content/uploads/2024/01/Screenshot-2024-01-31-at-1.54.45-PM-100x74.png 100w, https://cms.podium.com/wp-content/uploads/2024/01/Screenshot-2024-01-31-at-1.54.45-PM-464x343.png 464w" sizes="(max-width: 1518px) 100vw, 1518px" /></p>
<h3>5. Powerful Automations</h3>
<p>The power of <a href="https://www.podium.com/product/automations/">automation</a> is being unleashed, with systems smartly reminding customers to leave reviews, leading to a 33% increase in review counts and turning passive interest into active engagement.</p>
<p><img loading="lazy" decoding="async" class="aligncenter wp-image-34019 size-full" src="https://cms.podium.com/wp-content/uploads/2024/01/Screenshot-2024-01-31-at-1.56.13-PM.png" alt="Powerful Automations" width="2052" height="1264" srcset="https://cms.podium.com/wp-content/uploads/2024/01/Screenshot-2024-01-31-at-1.56.13-PM.png 2052w, https://cms.podium.com/wp-content/uploads/2024/01/Screenshot-2024-01-31-at-1.56.13-PM-300x185.png 300w, https://cms.podium.com/wp-content/uploads/2024/01/Screenshot-2024-01-31-at-1.56.13-PM-1024x631.png 1024w, https://cms.podium.com/wp-content/uploads/2024/01/Screenshot-2024-01-31-at-1.56.13-PM-768x473.png 768w, https://cms.podium.com/wp-content/uploads/2024/01/Screenshot-2024-01-31-at-1.56.13-PM-1536x946.png 1536w, https://cms.podium.com/wp-content/uploads/2024/01/Screenshot-2024-01-31-at-1.56.13-PM-2048x1262.png 2048w, https://cms.podium.com/wp-content/uploads/2024/01/Screenshot-2024-01-31-at-1.56.13-PM-600x370.png 600w, https://cms.podium.com/wp-content/uploads/2024/01/Screenshot-2024-01-31-at-1.56.13-PM-360x222.png 360w, https://cms.podium.com/wp-content/uploads/2024/01/Screenshot-2024-01-31-at-1.56.13-PM-160x99.png 160w, https://cms.podium.com/wp-content/uploads/2024/01/Screenshot-2024-01-31-at-1.56.13-PM-350x216.png 350w, https://cms.podium.com/wp-content/uploads/2024/01/Screenshot-2024-01-31-at-1.56.13-PM-100x62.png 100w, https://cms.podium.com/wp-content/uploads/2024/01/Screenshot-2024-01-31-at-1.56.13-PM-557x343.png 557w" sizes="(max-width: 2052px) 100vw, 2052px" /></p>
<h3>6. Enhanced Contacts and Payments</h3>
<p>Significant improvements in our <a href="https://www.podium.com/product/contacts/">contacts management</a> and <a href="https://www.podium.com/product/payments/">payment solutions</a> have made lead management smoother and transactions more customer-friendly. The introduction of the estimates feature has streamlined the process of converting leads into paying customers, adding to the efficiency of our platform.</p>
<p>As we step into 2024, our commitment is to leverage your feedback and our continuous innovation to further drive your financial success. With Podium at your side, our focus remains on helping you get found, get chosen, capture every lead, convert more leads, and help you drive repeat business.</p>


Celebrating Our 2023 Journey Together with Podium

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