Reflecting on the transformative journey of 2023, it’s inspiring to see the ways in which our customers have used Podium’s tools to convert more leads and make more money. This year, our focus was not just on innovation but on practical, powerful solutions that directly impact your bottom line.
1. Lead Conversion Breakthroughs
A game-changer in lead management, LeadDrive brought a shift in how you connect with potential customers. By integrating your business’s website, email, and third-party lead forms directly into Podium, LeadDrive made leads not just reachable but instantly textable, resulting in a 3x increase in leads captured within the platform.
2. Phones and AI-Enhanced Call Summaries
We introduced AI-powered call summaries this year, capturing and analyzing every phone conversation for actionable insights. This feature has been a hit, with 94% of customers expressing their love for the clarity and efficiency it brings to their lead follow-up processes.
3. Conversational AI Sales Agent
Our conversational sales agent, specifically designed for automotive dealerships, has shown promising success by converting online interactions into physical showroom visits. In just three weeks, one dealership saw 28 test drives set up by the AI, leading to 17 car sales, showcasing the direct impact of AI on driving revenue.
4. AI-Driven Messaging and Reviews
Our AI technology has unified messaging and reviews into a single, powerful customer engagement hub. Real-time analysis and personalized suggested message replies, high-converting AI-personalized marketing messages, and AI FAQs ensure each interaction is a step towards conversion, saving users up to 75% more time.
5. Powerful Automations
The power of automation is being unleashed, with systems smartly reminding customers to leave reviews, leading to a 33% increase in review counts and turning passive interest into active engagement.
6. Enhanced Contacts and Payments
Significant improvements in our contacts management and payment solutions have made lead management smoother and transactions more customer-friendly. The introduction of the estimates feature has streamlined the process of converting leads into paying customers, adding to the efficiency of our platform.
As we step into 2024, our commitment is to leverage your feedback and our continuous innovation to further drive your financial success. With Podium at your side, our focus remains on helping you get found, get chosen, capture every lead, convert more leads, and help you drive repeat business.
