Online reviews have a crucial influence on your company’s online reputation, and Google Reviews are easily the most popular kind of review. However, not all the reviews you receive as a business will be positive or even accurate. In those cases, you may wonder if there is an option to edit—or remove—the unfortunate review.
We’ll go over your options for dealing with negative reviews in this article.
Can You Edit a Google Review?
The only person who can edit a Google review is the one who posted it. If you post a review, you are given the liberty to go back and edit. If you are the recipient of a review, you could politely ask the person who made the review to edit it.
The process of editing a review you wrote is pretty similar no matter what device you use. Still, we’ll provide a step-by-step guide for each device.
How to Edit Google Reviews on the Computer
When using a computer, edit a review you posted on Google Maps by doing the following:
- Open Google Maps.
- Click on the “Menu” with its three horizontal lines.
- Select “Your Contributions.”
- Click on “Reviews.”
- Navigate to the review you want to edit and click “More” with three dots next to it.
- Select “Edit review.”
- Make your changes.
If you wish to delete a review, you can also follow the above steps but select “Delete review” instead of “Edit review.”
How to Edit a Google Review on a Mobile Device
On your smartphone or tablet, do the following:
- Open the Google Maps application.
- Select “Contribute” and then “View your profile.”
- Select “See all reviews.”
- Find the review you plan to edit and click “More.”
- Click “Edit review.”
- Make your changes.
Why Businesses Can’t Edit Google Reviews
Businesses are not permitted to edit Google reviews for a pretty straightforward reason. If all businesses had the liberty to edit their reviews, it would be easy for them to edit a customer’s review if it is not to their liking, even if the review is truthful.
Because Google strives to maintain a selection of honest and accurate reviews, they have removed this option. After all, reviews help consumers decide who they do business with, which is why accurate reviews are so valuable.
