As a home services professional, you’ve got a lot of tasks on your plate. You know that growing your business is the key to success, but it can be challenging to focus on growth strategies.
That’s where Podium and Thumbtack come in.
Podium and Thumbtack were both designed to help businesses like yours grow and succeed. And when you combine these two platforms, you can see powerful results. So, how do you do it? In this blog, we’ll explore six ways Podium and Thumbtack can help grow your home services business.
Let’s dive in.
1. Book jobs quickly.
Many home services businesses struggle to book jobs fast enough. Since Podium allows you to manage all of your customer interactions in one place, you can monitor jobs that come in from Thumbtack and respond to them in just a few clicks. You can even have Podium auto respond on your behalf.
Why does this matter? People don’t like to be kept waiting.
When someone reaches out to your home services business, they expect a quick response. In fact:
- 46% of consumers expect a response in 4 hours or less.
- 12% expect a response in less than 15 minutes.
- 69% of customers judge the quality of customer service on whether they received a quick response or not.
With the help of Podium and Thumbtack, you can respond to leads quickly and conveniently and increase your chances of converting them into customers. And by streamlining your lead management process, you can focus on doing what you do best—building relationships with customers and closing more jobs.
2. Stop losing prospects.
Tired of losing prospects submitting leads through a browser session? Surely there must be a better way to keep track of leads, right? Right. This is where Podium comes in.
With Podium, you can capture more leads and reduce the chance of losing them due to a closed browser session. How? By immediately pushing prospect conversations into a text thread, allowing you to keep the relationship going long after a person has left your site—so, no more worrying about a crashed browser or a closed session.
And the cherry on top? With Podium, capturing a lead is just the beginning. You’ll be able to deliver great experiences, close deals, collect payments, gather reviews, and drive repeat business—all within the same conversation.
3. Generate more reviews.
Nowadays, reviews can make or break your business. Most consumers have read a review in the last week, and 88% of consumers say that reviews influence them in discovering local businesses. Basically what we’re trying to say is that if your business doesn’t show up on popular review forums, you might not get found at all.
But knowing the importance of reviews and actually getting reviews are two different things. So, how do you get more reviews?
With Podium, you can generate more reviews by following up with Thumbtack customers and asking for feedback. Podium makes it easy to request reviews and even has features that allow you to share them on your website and social media channels. As you make review collection a part of your daily to-do list, you’ll be amazed at how your business growth begins to boom.
→ One Podium customer generated 182 reviews in 24 months. Learn how they did it here.
4. Monitor customer sentiment.
Your customers are the lifeblood of your business, which means that keeping them happy is a top priority. By monitoring how your customers feel about your business and the service you provide, you can catch and correct issues before they become bigger problems. But monitoring customer sentiment takes time and effort, especially if you don’t have the right tools to streamline the process.
Podium’s survey feature allows you to collect feedback from customers and track their sentiments over time. If you notice negative sentiment, you can address the issue promptly, proactively improving the relationship with the customer and safeguarding your reputation.
Knowledge is power, and Podium makes it easy for you to get the data you need to succeed.
5. Build lasting relationships with customers.
Loyal customers that come back to you time and time again can have a huge impact on your business. In fact, retaining customers can increase profitability by anywhere between 25% to 95%.
The key to building a loyal customer base is to treat every customer as your top priority. You don’t just want to transact—you want to build deep connections. You need to make it convenient and enjoyable for people to do business with you. You need to provide quality work and a stellar customer experience. You need to go above and beyond.
Podium makes it easy for you to connect with Thumbtack customers in real time and communicate seamlessly via text. Whether it’s a thank-you text, a special offer, or simply a follow-up message, Podium helps you stay top of mind with customers and foster strong relationships, which leads to repeat business and referrals.
6. Be more efficient.
From managing projects and keeping customers happy to scaling your business and everything in between, you’ve got a lot on your plate. You don’t have time for inefficient processes and redundant tasks. Efficiency is key to a thriving home services business.
By combining Podium and Thumbtack, you can reduce the number of tools you use to manage your business because you’ll be consolidating your communications, payments, and customer interactions. By centralizing your operations, you’ll save time, improve your organization, and minimize the risk of errors or miscommunications.
Get Started with Podium and Thumbtack
Podium helps local home services businesses like yours stand out in a sea of ever-increasing competition. Ben McAvoy, Founder of Insectek Pest Solutions, said, “Thumbtack leads now come directly into Podium and our close rate on those leads has increased. We feel like we have a big advantage now because we’re easier to communicate with and we move faster than our competitors.”
By leveraging Podium’s communication and growth tools with Thumbtack’s lead generation capabilities, you can grow your home services business, keep customers happy, and get more done without wasting time or breaking the bank.
Whether you’re looking to book more jobs, streamline customer interactions, generate more reviews, monitor customer sentiment, build lasting relationships, or be more efficient, give Podium and Thumbtack a try.
