As an appliance store owner, you know that keeping your customers informed about their order statuses is an integral part of delivering great customer service. However, manually updating each customer on their order status can be a time-consuming task, especially if you have a large number of pending orders. This is where automated order status updates come in handy.
In this blog post, we explain how to send automatic order status updates by integrating EPASS and Podium. Let’s dive in.
What is EPASS, and how can it help you automate order status updates?
EPASS is an electronic payment and authorization system that allows you to process payments securely and efficiently.
By integrating your EPASS account with Podium, you can set up automatic order status updates to be sent to your customers via text message. This means that as soon as an order status changes, your customer will be notified without any manual intervention on your part.
In addition to automating order status updates, your appliance store will benefit from connecting EPASS and Podium in other ways. too. For example, improve your store’s online reputation by automatically collecting more customer reviews after every order is complete. You can also enhance the customer experience by automatically sending feedback requests.
Best Practices for Automated Order Status Updates
While automated order status updates can save you a lot of time and effort, they also require some attention to detail. Here are some best practices to ensure that your automatic updates are accurate and helpful:
- Make sure that all order details are entered correctly into your EPASS and Podium accounts.
- Use clear, concise language to communicate the order status. Avoid technical jargon that customers may not understand.
- Customize your message templates with your brand’s tone and voice.
- If a customer responds to an automatic update, be prepared to follow up manually to ensure that their questions or concerns are addressed.
Why Automate Order Status Updates
By integrating EPASS and Podium, you’ll experience the following advantages of automated order status updates:
- Higher customer satisfaction: When you keep your customers informed about their order status, they feel more valued and cared for.
- Convenient for customers: Automated updates enable customers to receive real-time updates without having to call or email your store.
- Time-saving: You can save valuable hours spent on manual order status updates, which can help you focus on other aspects of your business.
- Streamlined operations: When everything is automated, you’re less likely to make mistakes or overlook important information.
Automate Your Appliance Store’s Order Status Updates
Automated order status updates can significantly improve your appliance business’s customer service game and streamline your store’s operations. By integrating EPASS and Podium, you can take advantage of automated updates’ benefits and give your customers a convenient and hassle-free experience. Follow our integration and best practice tips, and you’ll be well on your way to a more efficient appliance store.
Click here to learn more about how EPASS and Podium can automate your appliance store’s order status updates.
