Texting is one of today’s preferred forms of communication for several reasons. It is convenient, timely, and can be done from anywhere, at any time. It also has a 98% open rate. Texting offers a convenient way to convert leads, address concerns from customers, and even capture instant feedback. That’s why furniture stores are choosing to text customers. To do that easily, furniture stores are integrating Myriad with Podium.
What is Myriad Software and how does it help furniture stores?
Myriad Software is a cloud-based retail management software that’s meant for home furnishing stores. With Myriad Software, your furniture store will be able to easily track inventory on the floor and in the warehouse. It also offers POS integration, email integration, accounting functions, service scheduling, and more.
Myriad Software integrates with other furniture tools and apps like Podium.
Benefits of Integrating Myriad Software and Podium to Text Customers in Real Time
Here are some of the benefits your furniture store will experience once you integrate Myriad Software and Podium to text your customers.
1. Get in touch with customers quickly.
One of the advantages of texting over traditional forms of communication is that it is instant. Customers who text asking about your furniture products can get a response almost immediately.
When you integrate Myriad with Podium, you can receive all texts in a centralized lead and customer Inbox. You’ll get notified whenever a new lead enters that Inbox—and whether it’s during or after business hours, Podium automatically sends tailored responses for you. You won’t have to worry about missing important questions, and your customers won’t have to wait for long—that means missing out on less business.
2. Keep your customers engaged.
When they visit your brick-and-mortar store or your website, furniture leads and customers are often looking for one thing—more information about your furniture products.
By engaging with them through texting, you can easily provide them with all the details they need. This could be information about pricing, inventory, delivery, or even discounts and promotions. With Myriad and Podium’s integration, your sales reps can simply open up their smartphone and send that text to the customer in real-time or immediately after they leave the store.
Then, automate a follow-up message to send the next day asking if the customer is ready to purchase or if they need more information.
3. Capture customer feedback immediately.
Texting can also facilitate instant feedback from your customers. This is especially important when you want to improve customer service and build better customer relationships.
For example, after every sale, automatically send a text to customers asking them to leave a Google Review via a link included in the message. This makes it easier for you to capture feedback that helps you improve the customer experience while simultaneously enhancing your online reputation and local ranking on Google and other search engines.
With the Myriad and Podium integration, you can automatically send review follow-up reminders to increase the likelihood of your furniture store getting that customer feedback.
4. Deliver Timely Customer Service
Texting is a great way to offer your customers timely and personalized service. Suppose a piece of furniture is ready for delivery or your delivery crew is on the way to drop off an item to a customer. Send the customer updates along the way to provide proactive and positive customer service experiences that increase brand loyalty and trust.
Integrate Myriad Software With Podium to Text Furniture Customers in Real-Time
Incorporating text into your furniture store’s customer service strategy is an efficient and effective way to go. You’ll be able to offer customers more personalized engagements and build better relationships by facilitating quicker response times to inquiries, offering excellent after-sales support in real-time, and capturing immediate feedback.
Click here to learn more about how integrating Myriad Software with Podium allows your furniture business to text customers in real-time.
