As a furniture store owner, you know how important is it to have a good online reputation. Your prospects and customers rely on online reviews to make their purchasing decisions. If your store doesn’t have a significant number of positive reviews, you may be losing potential customers.
Integrating Storis and Podium can help you get more reviews and improve your online reputation. In this blog post, we will discuss how you can leverage these two platforms to accomplish just that for your furniture store.
What is STORIS? What does it do?
STORIS is an all-in-one software solution for furniture retailers. It helps furniture businesses automate their operations including point-of-sale, accounting, logistics, customer service, and more. STORIS optimizes all of the aspects of the furniture business operations to offer a better customer experience.
Why Integrate STORIS and Podium to Get More Reviews
By integrating it with Podium, you can automatically request reviews from your customers and respond to those reviews.
Here are some additional benefits of integrating these tools:
- Saves time by automating customer data input and review requests and responses.
- Communicate with customers in real-time on their channel of choice (e.g., text).
- Monitor customer feedback in real time since all of your reviews are located in one place. Quickly address any negative reviews and feedback.
4 Tips for Getting More Reviews with STORIS and Podium
After integrating STORIS and Podium, use these tips to get more reviews for your furniture store.
1. Make the review process easy.
One of the reasons why customers don’t leave reviews is because they find the process time-consuming and/or confusing. So, it’s important to make the review request process as easy and straightforward as possible.
With STORIS and Podium integrated, you can request reviews through text messages. You can also send them a direct link to leave the review so they’re done in seconds.
2. Follow up on your request.
It’s not enough to request reviews and hope that customers will leave them. You need to follow up effectively to remind them to leave a review. This is where Podium comes in.
Set up automated follow-up messages to gently remind customers to leave a review after a purchase is complete. This will increase the chances of getting more reviews without putting in too much effort.
3. Monitor Your Online Reputation
Once you start receiving reviews, it’s important to monitor your online reputation and respond to those reviews.
By integrating STORIS and Podium, these tasks are made easy. Monitor your online reviews across multiple platforms from one centralized dashboard. You can easily see what customers are saying about your store and respond to any positive or negative comments promptly. This will show that you value your customers and are willing to make things right.
With Podium’s automations, you can even respond to every customer review—whether positive or negative—with a personalized message. AI will write the tailored message using real context and you can either send it as is or edit it in real-time before making your response live.
4. Analyze Your Results
Finally, it’s essential to analyze your results periodically to track your progress. Podium provides valuable analytics that can help you identify areas where you need to improve. For example, if you notice that customers are leaving negative reviews about the delivery process, you can address that issue immediately.
Integrate STORIS and Podium to Get More Customer Reviews
Integrating STORIS and Podium is an effective way to get more reviews for your furniture store. By requesting reviews through text messages, following up effectively, monitoring your online reputation, and analyzing your results, you can improve your online reputation and attract more customers. With a solid online reputation, you’ll gain trust and build loyalty among your customers.
Click here to learn more about how STORIS and Podium can get your furniture store more reviews.
