As a jewelry store owner, you have several day-to-day tasks. Though important, these tasks take time away from your ability to focus on walk-in and online leads and customers.
However, integrating Podium and Edge can make those time-consuming tasks a lot easier through automation. By automating jewelry status updates, you can focus on running your business instead of spending time calling customers or manually writing those messages.
In this blog post, we’ll explain why and how to integrate the Edge with Podium to send automatic jewelry status updates to your customers.
What is The Edge?
The Edge is a complete software solution for jewelry retailers. In addition to being a POS system for jewelry stores, The Edge also offers features for inventory, customer, and service management as well as a variety of integrations including Podium.
Why automate jewelry status updates?
You may be wondering why you should invest in resources like The Edge and Podium to automate jewelry status updates.
The answer is simple: it saves you time and increases efficiency.
By automatically sending updates to customers, you can improve the customer experience, decrease the number of manual messages you send or phone calls you place, and avoid any miscommunications with customers. Consistent and accurate jewelry status updates also make your brand look professional and reliable, improving customer satisfaction and loyalty.
All of this means you’ll have more leads who want to convert into customers and more money flowing into your jewelry business.
Best Practices for Automatic Jewelry Status Updates
While automating jewelry status updates offers a lot of benefits, it’s important to make sure you’re doing it right—ensure the messages are timely and valuable. Here are some tips for doing just that:
- Keep your messages short and to the point, including only the most important details.
- Make sure you’re only sending updates during business hours and at an appropriate frequency.
- Ensure your messages are personalized and include the recipient’s name and the unique product(s) they’re purchasing.
- Send timely messages so customers know when their item is being worked on/created and is ready for pick up/delivery.
- Send text updates to customers with their invoices and receipts.
- Don’t be afraid to ask for feedback from your customers! Send a review link after a purchase is picked up and/or delivered to help your jewelry business improve its online reputation.
Why Integrate The Edge and Podium to Automate Jewelry Status Updates
When you integrate The Edge with Podium, you’ll have access to Podium’s customizable texting templates and AI to send personalized and editable texts to all of your customers in seconds.
When to Send Automated Jewelry Status Updates
Automated text-based jewelry status updates can be sent on multiple occasions—here are some examples:
- After a potential customer leaves your store with the products and pricing information in consideration
- When a piece of jewelry is starting to be worked on and/or created
- When a piece of jewelry is ready for pick up/shipment
- After a piece of jewelry has been successfully picked up/shipped (and has arrived at its destination)
- When there’s an invoice
- When there’s a receipt
- When you’re ready to collect customer feedback
Connect The Edge With Podium
Automating jewelry status updates is a valuable way to save time and provide your customers with relevant information. By using Podium to integrate with the Edge, you can streamline your messaging system and increase customer satisfaction. Remember to keep your messages and scheduling customized for your customers, and you’ll be on your way to a more efficient and effective jewelry retail business.
Click here to learn more about how The Edge and Podium can automate jewelry status updates.
