Customer reviews and feedback are critical for any business, including med spas. Customers often rely on online reviews to decide which med spas to visit. 93% of people today read reviews before making a purchase decision. Positive reviews can help your med spa attract more customers. Although negative feedback might seem problematic, it doesn’t have to be—when managed quickly and well, it can help improve your med spa’s online reputation. By integrating Zenoti with Podium, you’ll collect more customer reviews and feedback to drive med spa growth.
What is Zenoti?
Zenoti is an all-in-one business software for salons, spas, medical spas, and fitness centers. For med spas, it offers several important features including:
- Appointment scheduling
- Marketing tools
- Point-of-sale (POS) system
- Customer management
- Integrations with your other med spa tools such as Podium
Zenoti’s customer review feature allows you to manage reviews from multiple platforms like Yelp, Google, Facebook, and your website, all in one place.
4 Ways Integrating Zenoti With Podium Increases Client Reviews
Here are five ways that integrating Zenoti with Podium can help you boost your online reputation by automating the review collection process.
1. Engage with clients in real time.
After a customer visits your med spa, send automated text message asking for a review. This process can occur in real-time so the message is sent to the customer’s phone, allowing them to rate and review your med spa right away. By automating this process, you can collect more reviews and feedback, and ensure a positive customer experience.
Integrating Zenoti and Podium also allows you to respond to a client’s feedback. Responding to reviews, whether positive or negative, shows your customers that you value their feedback, and are committed to providing the best customer experience possible. Engaging with customers in real time can also help you resolve any issues quickly, and prevent negative reviews from being posted online without a response from your team.
2. Streamline client review management.
Managing client reviews and feedback can be a time-consuming task. But you can streamline it by integrating Zonati with Podium so all of your reviews and feedback are stored in one Inbox. Sort and filter reviews by rating, date, or source, making it easier for you to prioritize your response times. You can also monitor your online reputation and track your med spa’s progress regarding customer satisfaction.
3. Collect social proof.
Positive customer reviews and feedback can serve as social proof. They can help potential customers decide whether to book an appointment or visit your med spa. The integration of Zenoti and Podium allows you to showcase your positive reviews on your website, social media pages, or other digital platforms. This way, you can leverage social proof and attract more customers to your med spa.
4. Improve the client experience.
Integrating Zenoti and Podium can help you improve your customer experience and provide better services. By collecting more customer reviews and feedback, you can identify areas where your med spa can improve. Use customer feedback to make informed decisions about changes to your services, facilities, or customer service policies. By continuously improving your customer experience, you can build a loyal customer base that will return to your med spa and recommend your services to others.
Integrate Zenoti and Podium to Collect More Med Spa Reviews and Feedback
Integrating Zenoti and Podium can help you collect more customer reviews and feedback and manage your online reputation more effectively. By automating the review collection process, engaging with customers in real-time, streamlining review management, leveraging social proof, and improving the customer experience, you can attract more customers to your med spa and build a loyal customer base.
Click here to learn more about how Zenoti and Podium can help your med spa improve its reputation.
