With the rise of digital communication, small-to-medium enterprises (SMEs) in the mental health industry have an opportunity to revolutionize their client engagement. Simple yet powerful, SMS marketing can be a linchpin of your marketing strategy. Here, we at Podium share our top ten SMS marketing recommendations for mental health businesses.
1. Personalize Text Messages
Each client is unique, and their messages should be too. Rather than sending standardized texts, personalizing each message strengthens relationships. For instance, including individual names, or referring to their last appointment, can make them feel valued.
Doing so creates a one-to-one conversation, showing customers that your mental health service values them as individuals.
2. Streamline Appointments
For both counselors and their clients, coordinating appointments can become a logistical nightmare. Offering a simple, straightforward platform to manage calendars is vital.
Podium Inbox can ease this process. This tool allows you to manage your whole SMS communication, including appointment scheduling, in one place.
3. Keep Texts Professional
When texting clients, retaining a professional tone is crucial. Always use appropriate language and avoid using slang or abbreviations. This ensures your communication remains clear and unambiguous.
A professional tone shows respect for your clients and reinforces your expertise and authority in mental health matters.
4. Send Therapy Tips
Sharing relevant mental health tips via SMS can be effective. Offering clients helpful advice on dealing with stress or anxiety keeps them engaged and demonstrates the active role you’re taking in their well being.
These kinds of texts provide added value to your services outside of traditional appointments.
5. Offer Opportunities for Feedback
Customer feedback is imperative to business growth. Make sure you’re opening up channels to receive client thoughts and suggestions. This can be done by sending a text to request feedback or referring them to an online survey.
Feedback helps you understand your service from the client’s perspective, allowing you to make necessary changes and improvements.
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6. Use SMS for Reminders
Missed appointments can negatively affect schedules and revenue. Utilizing SMS for reminder purposes can greatly reduce the chances of no-shows.
Reminders serve as a courtesy to the clients, many of whom may simply forget dates given the busy world we live in.
7. Consider Timing
The timing of your messages is important to consider. Sending texts during the day and early evening ensures that your communication isn’t viewed as intrusive.
Respecting clients’ time is a part of providing excellent customer service, which underscores all successful businesses.
8. Marketing Campaigns
SMS can be a great way to inform clients of current marketing campaigns or new services. Always ensure the content of these messages is relevant and useful to the client.
Podium Text Marketing can assist with sending bulk messages while maintaining the important individual client connection.
9. Emergency Notifications
Sometimes, emergencies occur. SMS is an efficient way to alert clients to any unexpected changes quickly, be it a last-minute closure or a change of location.
In urgent situations, the importance of rapid, efficient communication cannot be overstated.
10. Regular Check-Ins
Last but not least, use SMS to check in on your clients. In the mental health industry, reaching out regularly can show clients that you truly care for their wellbeing.
These check-ins create stronger client relationships and a supportive community.
Why Podium is a Game Changer for Your Mental Health Business
In conclusion, Podium’s suite of communication tools helps mental health providers streamline their communication. Whether it’s for appointment scheduling, feedback gathering, or running marketing campaigns, Podium makes your job easier. The simplicity of centralized communication lets you focus on what you do best – providing stellar mental health services.
