Customers want efficient, easy, and immediate communication, and that’s where SMS marketing comes in. Having a detailed SMS marketing strategy is crucial to staying ahead in today’s competitive market. With Podium, a comprehensive platform that enables efficient communication through SMS and more, you can effectively manage your plumbing business.
1. Launch SMS Promotions
Sending out promotional messages about your plumbing services can help entice potential customers. Offering a special discount or service can push a potential customer to select your company over a competitor.
This approach of reaching out has proven effective, and promoting your unique services via SMS will mark your footprint in the industry.
2. Ensure Immediate Responses
Every customer appreciates a quick response. Giving immediate feedback and resolving customer queries in a timely manner builds reliability and trust with your clients.
Tools like Podium Inbox build an efficient communication line with your customers, helping you manage and respond to all customer interactions swiftly.
3. Send Appointment Reminders
Plumbing businesses often require booked appointments, and being able to remind your customers about these appointments is crucial in maintaining smooth relationships.
This approach reduces cases of missed appointments and ensures that both you and your customers stay on the same page.
4. Post Job Site Updates
Keeping your customers updated on the progress of their requested work is a beneficial SMS marketing strategy. This way your customers are always in the loop and appreciate your business’s transparency.
These “progress updates” foster trust and also help in anticipating any changes in schedules or work scope.
5. Encourage Feedback
Success in the plumbing industry is heavily reliant on positive customer reviews, and SMS marketing is a great platform for gathering this feedback. By sending a message to customers requesting their feedback after service, you demonstrate that you value their opinion, further strengthening the customer-business relationship.
Customer feedback also enables you to improve and grow your business based on your customers’ needs.
Ready to grow?
See immediate impact with Podium’s suite of lead management and communication tools.
6. Communicate Deals and Offers
Who doesn’t like a good deal or offer? Sending SMS about your special offers not only increases your visibility but also drives customer engagement.
This strategy works as both a customer retention and acquisition tactic, creating a wider customer base for your plumbing business.
7. Integrate with Your CRM
Integrating your text marketing program with your CRM can be efficient for lead generation. For instance, users of Housecall Pro can automatically generate customer lists for SMS campaigns.
You can benefit from a unified management system which makes tracking interactions much easier for your plumbing business.
8. Use SMS for Alerts and Emergencies
Plumbing issues often come unexpectedly, and a fast response can make all the difference. SMS marketing is ideal for such immediate communication and allows for impulse booking from customers, saving them from potential property damage.
SMS alerts contribute to business agility and adaptability, proving a reliable solution for all those urgent calls.
9. Conduct Customer Surveys
Understanding your customers’ needs and preferences is essential. Conducting customer surveys through SMS can provide valuable insights into how your plumbing business can meet those needs.
The information received can then be used to tailor your services to the customer’s exact needs and preferences.
10. Retain Customer Relationships Post-Service
Post-service communication helps in maintaining customer relationships. A simple follow-up message asking about the service experienced or offering a greeting on special occasions can keep your business in a customer’s mind for future services.
Podium Contacts is a great tool you can use to manage and maintain a strong rapport with your customers. This will definitely keep your customers coming back next time they need plumbing services.
Try Podium
It is clear from all the points above that SMS marketing offers an unprecedented avenue for local plumbing businesses to thrive and succeed. The immediate, versatile use of text messaging means that plumbing businesses can connect to their customers on a personal, direct level. Make the shift today and see how Podium’s industry-leading platforms can work for you. Get started with Podium and watch your plumbing business grow to its true potential.
