Tired of being stuck to your desk by your outdated landline system? Feeling bogged down by insanely high phone bills?
Upgrading your phone strategy and switching to VoIP is the solution.
If you’re planning to switch to VoIP, you’re probably looking for a cost-effective solution that fits your budget, has a good reputation for reliability and customer service, ensures the security of your data, and offers additional features like call recording and forwarding.
We’ve got you covered. To help you find the right fit, we’ve put together a list of the best VoIP providers, along with their respective pros and cons. By the end of this post, you’ll have everything you need to make a well-informed decision.
The Best VoIP Service Providers for Small Businesses
While choosing a VoIP provider, you must consider different options and choose one that aligns with your specific needs. There are a lot of options out there, and they all offer something unique. Some offer stronger security features than others, including better encryption. Some offer better customer support. Furthermore, it’s extremely important to take the reliability of the VoIP providers into consideration. So, which one is the right fit for you?
Grab your favorite drink, we’re about to dive into the top VoIP providers one by one.
1. Zoom Phone
Ahh, Zoom. It seems like Zoom video calls have become a part of normal daily life for so many of us—and for good reason: It solves a problem, and it works well.
But video calling isn’t all Zoom offers. Zoom launched its cloud-based system called Zoom Phone in January 2019. They saw a massive opportunity to provide a cloud-based business phone solution as reliable, simple, and easy-to-use as our video platform, and they answered the call.
The Pros
What makes Zoom Phone so special is its low pricing. Zoom Phone offers the following three pricing plans:
- US & Canada Metered: $120 per year per user.
- US & Canada Unlimited: $180 per year per user.
- Pro Global Select: $240 per year per user.
Zoom Phone also offers a wide range of features as well as countless useful integrations. Some of the VoIP provider’s most-exciting features include voicemail with transcription, call forwarding, call barge, spam prevention, call conferencing, and many more.
Zoom Phone also offers a variety of integrations, including Zendesk Helpdesk CRM, Salesforce CRM, Google Workspace, Zoom video conferencing service, and more. So there’s a good chance you can pair it with your existing software solutions.
Zoom Phone is easy to set up and the call quality is top-notch (so long as you have an excellent internet connection).
The Cons
It’s not all sunshine and rainbows. While you’ll find countless useful articles in their online knowledge base, some say Zoom’s customer support isn’t up to the mark.
From a security standpoint, Zoom Phone doesn’t currently offer enforceable password rules or multi-factor authentication.
The Verdict
Zoom Phone is an affordable, user-friendly VoIP provider, but if you’re looking for superior customer support and take security seriously, this VoIP solution may not be the right fit for you.
