Atlantic Tire Center Tire Pros has been serving the people of Stuart, Florida for more than 20 years. Over that time the way that consumers research and choose the business has changed significantly. Online reviews now play a pivotal role in helping businesses like Atlantic Tire Center Tire Pros to distinguish themselves from the competition.
“When somebody is searching for our business and they see how good our reviews are, we get a chance to make a good impression before somebody else does,” said E.R. Clark of Atlantic Tire Center Tire Pros.
Even before implementing Podium, Atlantic Tire Center Tire Pros had the best online reputation among other Tire Pros franchises in the area. But Clark noticed that another dealer had skyrocketed past them, and he wanted to find out how they did it. When he found out they were using Podium, he knew that he had to sign up.
Since rolling out Podium, Atlantic Tire Center Tire Pros has collected 234 new reviews and boasts a 4.9 overall star rating. But the business is using Podium for more than just reviews. They are also using the Messaging Platform to stay better connected with their customers.
“Podium Messaging Platform makes it easy for us to follow up with our customers and for them to make appointments with us, which is something they really appreciate,” concluded Clark. “We go through all of our appointments the following day. We split them up and knock the messages out in five minutes. Then we deal with the replies the rest of the day.”