Turn insights into action.
Get real-time insight from your customers.
Collect feedback at any touchpoint, determine your Net Promoter Score (NPS), and create better customer experiences. All through two-way text messaging.
Get responses in minutes, not months.
Reach customers where they’re most engaged and get immediate responses.
Pinpoint what’s working and what isn’t.
Quickly see successes and mistakes, and fix issues before they turn into problems.
Quickly and confidently take action to improve.
Easily identify common themes across locations, departments, employees, and time.
Turn a bad experience around.
Unlike traditional survey tools, Podium Feedback allows you to have a two-way conversation with your customer via text—so you can immediately identify, reach, and retain at-risk customers.
Hear from more customers, faster.
Because it all happens through text messaging, customers are more likely to respond. Podium Feedback’s response rate is higher than traditional NPS surveys, and 80% of responses come within 2 hours.
Get the full conversation.
Seamlessly manage Review invites, Webchat leads, Feedback responses, and more from your Podium inbox.