Turn insights into action.
Get real-time insight from your customers.
Send and collect customer surveys, determine your Net Promoter Score (NPS), and drive change across your organization. All through text messaging.
Get responses in minutes, not months.
Reach customers where they’re most engaged and get immediate responses.
Pinpoint what’s working and what isn’t.
Quickly see successes and mistakes, and fix issues before they turn into problems.
Quickly and confidently take action to improve.
Easily identify common themes across locations, departments, employees, and time.
Turn a bad experience around.
Unlike traditional survey tools, Podium Feedback allows you to have a two-way conversation with your customer via text—so you can immediately identify, reach, and retain at-risk customers.
Hear from more customers, faster.
Because it all happens through text messaging, customers are more likely to respond. Podium Feedback’s response rate is higher than traditional NPS surveys, and 80% of responses come within 2 hours.
Get the full conversation.
Seamlessly manage review and NPS invites, responses, and follow-ups from your Podium inbox.