Customer Interaction™Gather Feedback.™
Learn exactly what customers love—or why they're leaving—and get the answers you need to drive repeat business.
Get a pulse on perceptions.
Effortlessly collect insights.
Gather feedback through two quick, automated messages. No links, no lengthy surveys.
Hear back in real-time.
Reach customers where they're most engaged and get responses in minutes, not months.
Keep winning their business.
Understand what's working and fix what isn't so customers keep coming back to your business.
"Podium helps bring customers back
and keep them engaged."
Nyle Maxwell GMC
Ask the right questions.
Use templates or write custom questions. Ask about customer experiences at any touchpoint, not just post-purchase.
See it in context.
See which channel a customer came from, who they've interacted with, and how long they've been a customer.
Respond and resolve.
Get alerted when customers have a bad experience and resolve issues through private, two-way conversations—before they walk away.
Other features:
Notifications
Get real-time notifications whenever you get a customer response.
Scheduling
Schedule feedback requests to be sent after particular events.
Automated Responses
Set custom follow-up questions based on the responses customers give.
Analytics
Track feedback trends by location and department over time.
NPS
Determine your Net Promoter Score and see changes over time.
Switchboard
Define how many customers receive feedback invites vs. reviews.
