This is where every interaction with your customer happens.
- Receive texts, Facebook, Google, and Webchat messages
- Respond to all of your channels from one inbox
- Assign messages to different employees
- Manage everything from your phone or desktop
Collecting hundreds of reviews has never been easier. Text a review invitation to your customer and strengthen your star rating in seconds.
- Send invitations instantly
- Rank on critical sites
- Easily respond to reviews
- Automate review invitations
- Customize and download reports
- Track employee rankings
- Monitor review trends
- See employee attribution
Take your online conversation anywhere. Allow your website visitors to start a text conversation with you and your team.
- Respond to website visitors via text
- Capture visitors' contact information
- Assign messages to employees
- Keep a record of conversations
Your customers need a simple way to provide feedback. And you need a simple way to digest it. Do both from one platform.
- Create custom survey questions
- Determine Net Promoter Score (NPS)
- Determine Customer Satisfaction (CSAT)
- Send automated responses
make an impact.
Spot review trends
See positive and negative keywords that your customers frequently mention in reviews.
Compare the competition
Learn how you compare to your competitors online and see who’s leading the market.
Watch the leaderboard
Identify high and low performers on your team and incentivize employees to collect feedback.
Monitor your growth
View historical data by week, month, and year, and see how your reviews have improved.