February Roundup: What’s New in Podium

February was quite the adventure at Podium! We&#8217;ve been hard at work developing some seriously impressive features to simplify your life and boost your business success. Imagine smoother communication, streamlined lead management, and much more. With the introduction of Custom Fields, you can now customize your interactions to perfection. Additionally, our new Contact Status feature makes it effortless to stay updated on your relationships.
Unlocking the Potential of Contact Status
Podium’s new <a href="https://www.podium.com/whats-new/whats-new-maximize-productivity-and-win-more-business-with-contact-status/">Contact Status</a> feature allows you to gain instant insights into where a customer stands in your business process. By customizing and organizing statuses, you can effortlessly track customers through their journey, ensuring timely responses and effective communication.
Tailor the contact statuses to align with your unique business workflow. Whether it’s “Waiting for Deposit” or “Received Final Payment,” Podium gives you the flexibility to create and edit statuses that resonate with your specific processes. The ability to add emojis and edit status descriptions adds a personal touch to your customer tracking, enhancing the overall user experience.
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Operate More Efficiently Than Ever With Phones 2.0
<a href="https://www.podium.com/whats-new/whats-new-in-podium-operate-more-efficiently-with-podium-phones/">Phones 2.0</a> builds on your favorite benefits, like AI-generated call notes, missed call auto reply texts, and seeing Google reviews for inbound callers, and includes a ton of new features and improvements. With new features like Call Parking, Caller ID, and about a dozen more features that will help your business operate more efficiently than ever.
Introducing Custom Fields: Personalize Your Interactions Like Never Before
<a href="https://www.podium.com/whats-new/custom-fields-for-contacts/">Custom Fields</a> allow you to store specific, tailored information about your contacts directly within Podium. Whether it&#8217;s industry-specific details, departmental data, or unique identifiers specific to your business, Custom Fields give you the flexibility to capture and utilize the information that matters most to you.
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Service Titan and Housecall Pro Contact Data Syncing
Integrations with Service Titan and Housecall Pro now pull details about your contacts into Podium’s CRM. Use this data to send bulk messages to your members, follow-up after installations, optimize your remarketing and repeat business outreach, send appointment reminders, and more. Contact details show in the contact profile for quick reference to give you context when you’re on the phone or texting with your customers.
Available now for Service Titan and Housecall Pro integrations. More coming soon.