AI Built for Retail Growth
Everything retailers need to compete, convert, and grow
Trusted by 10,000+ retailers
COMMUNICATION AND CONVERSION PLATFORM
Scale your business with an all-in-one communication and conversion platform
AI Employee
Win more business with AI that responds instantly, around the clock
Knows your business inside and out
Trained on your inventory, processes, and FAQs, your AI Employee delivers responses that are accurate, helpful, and on-brand.
24/7 coverage across every channel
Whether a lead comes in through a phone call, webchat, text, contact form, or social message, your AI Employee is ready to respond, day or night.
Guides leads toward conversion
With outcome-driven conversations, your AI Employee helps shoppers get from first question to booking or buying faster.
Gives your team time back
Your AI Employee handles the everyday back-and-forth, so your team can spend more time with customers in store.
ALL-IN-ONE INBOX
Every lead, every conversation, in one place
Centralized inbox
Manage texts, calls, website chats, social messages, reviews, and more from a single inbox so nothing gets missed.
Full conversation history
Your team always has the context they need with every past customer interaction in one place.
Team collaboration
Keep everyone on the same page with full visibility and internal notes that help your team move faster and stay coordinated.
REVIEWS
Build a reputation that brings more customers through the door
Textable review invites
Send review invites automatically via SMS right after checkout, reaching customers while the experience is fresh and response rates are highest.
Automated reminders
Convert more requests into reviews with an automated follow-up sequence that runs itself, no manual chasing required.
AI review responses
Your AI Employee crafts thoughtful, keyword-optimized responses to every review to build trust with customers and boost search rankings at the same time.
AI-POWERED PHONES
Turn more calls into revenue with a VoIP phone system
Make and take calls from anywhere
Use Podium Phones on web, desk phones, or the mobile app, so your team is reachable no matter where they are.
Caller profiles
Your team always answers the phone with context with caller profiles that show recent interactions.
Missed call texts
Automatically text missed calls so you never miss a sales opportunity, even when your team can't get to the phone.
AI call summaries
Calls are automatically transcribed and summarized with AI for easy reference for the whole team.
TEXT MARKETING
Drive repeat business with ease
Bulk messaging
Send text campaigns to your entire customer list in minutes with links, pictures, and emojis included. No technical setup required.
Opt-in tools
Grow your marketing list faster with website pop-ups and QR codes that make it easy for customers to subscribe in-store or online.
REPORTING
Key business insights at your fingertips
Lead reporting
See exactly which channels are driving the most leads, so you can invest where it's working and cut what isn't.
Call metrics
Track call volume, response rates, and team activity to stay on top of performance without micromanaging.
Average response time
Know how long customers are waiting and spot the gaps before they cost you a sale.
Campaign performance
View open rates, click rates, and response rates for every text campaign so every send gets smarter than the last.
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