As a physical therapy clinic, the relationship and interaction you have with your clients is essential. Maintaining constant communication is a key aspect of client satisfaction and retention. With this in mind, what could be a better way than picking up the phone and having a direct interaction with your clients? But managing dozens of phone calls, voicemails, and messages can be a daunting task without the right tools. That’s where customer phone systems come in.
Podium, for example, offers highly rated phone tools that can help you streamline your communication process and keep your clients happy and loyal. Read on for our list of the 10 best customer phone systems for local businesses in the physical therapy industry.
1. Podium Phones
Podium Phones is a phone system designed for small businesses. Podium Phones is packed with features that help you capture leads, have great conversations with your customers, and generate more revenue. Every phone call to your business will be logged in your Podium Inbox alongside text messages and other interactions. When a customer calls, you see a pop-up of information about them, including past conversations, reviews they’ve left your business, and more.
We highly recommend Podium Phones for your physical therapy business. Its unique features such as capturing and converting leads and providing fantastic customer service give you a single communication tool to manage all your customer contacts. Its AI call summary feature allows you to get an automatically generated summary and transcript of what was discussed on every call, which can be a great tool for revisit or follow-up purposes in a physical therapy setting.
2. RingCentral
Twilio is an all-in-one customer engagement platform that provides companies with the ability to manage, standardize, and keep track of all customer interactions. RingCentral provides a high-quality business phone system that can be integrated with your existing tech stack. It offers features like automated attendants, call recording, and easy integration with popular CRMs.
We recommend RingCentral because it provides clear and consistent communication, which is essential for building and maintaining patient trust. The automated attendant can be set up to direct incoming calls, ensuring no calls are missed, and the recording feature can help in maintaining accurate patient records.
3. Nextiva
Nextiva is another robust business phone system. It offers Voice Over Internet Protocol (VoIP) services that can be extremely beneficial for physical therapy businesses. Its features include unlimited calling, free local and toll-free numbers, and even voicemail to email settings.
We recommend Nextiva for its impressive array of features like auto-attendant and conference call capabilities. Not to mention its VoIP services are excellent for maintaining a dependable line of communication with your clients no matter where they are.
4. Cisco
Cisco offers a range of products like routers, switches, phones, and more, designed to foster communication in your business. Its Business Edition 6000S (BE6000S) is a purpose-built, all-in-one solution ideal for smaller businesses, delivering the full breadth of communication capabilities small businesses need in one simple, easy-to-manage platform.
We recommend Cisco because it provides you with the necessary tools to handle all your communication needs, from call handling to voicemail, while ensuring a high level of security. Its user-friendly interface ensures your staff won’t have a difficult time understanding and using the system.
5. Panasonic
Panasonic has been a reliable player in the communication field for many years. They provide various solutions specifically tailored for small to medium-sized businesses, providing features like voicemail, call transfer, call hold music, etc.
We recommend Panasonic because of its reliability and cost-effectiveness. Its systems are easy to use and its support is excellent, making it a great option for businesses in the physical therapy industry.
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6. Aircall
Aircall provides a versatile cloud-based phone system that integrates with existing CRM systems, allowing you to have all your conversations in one place. It’s extremely user-friendly, and you can set it up in minutes.
We recommend Aircall due to its CRM integration capabilities. These allow you to maintain well-documented phone-based communication with your patients. Aircall is also great for managing multiple calls at the same time, which can be a common scenario in a busy physical therapy office.
7. Ooma Office Pro
Ooma Office Pro is a comprehensive VoIP service that offers features like a virtual receptionist, ring groups, call park, and much more. It also provides excellent call quality, which is a crucial characteristic for a fluent client-professional conversation.
We recommend Ooma Office Pro for its great call quality and robust features list. Additionally, the virtual receptionist and call park features can be beneficial for managing patient calls efficiently.
8. Verizon
Verizon provides various phone services with different packages to fit businesses of all sizes. It offers both traditional landline and VoIP business phone systems, which can be customized according to your needs.
We recommend Verizon for its customizable options and reliable service. Its feature-rich phone systems can offer you flexibility and robust communication solutions for your business.
9. Avaya
Avaya provides a diverse range of communication solutions including Contact Center, Unified Communications, and Networking. Avaya’s phone systems offer scalability, reliability, and several advanced features.
We recommend Avaya for its scalability and sophisticated features that are ideal for bigger physical therapy centers. Its systems offer tools for better communication management and increased productivity.
10. Grasshopper
Grasshopper is a virtual phone system that provides a simple way for small businesses to have a professional phone number without needing a full-scale in-office phone system. It offers features like extensions, call forwarding, voicemail, and more.
We recommend Grasshopper for its simplicity, especially if you are a small physical therapy business looking for an adequate and straightforward phone system. Its phone number can be easily integrated with your mobile or desk phone, enabling you to take care of your client’s needs wherever you are.
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All these customer phone systems can be a great asset for your physical therapy business’ communication needs. By integrating these tools, not only you can manage the communication process effectively, but you can also focus on doing what you do best—providing excellent physical therapy service to your clients. Be sure to check out Podium to learn how we can expand your business’s online presence, communication processes, and revenue stream.
