Running a restoration company requires a keen eye for detail and a committed workforce—elements that consistently lead to successful completion of projects and positive reviews. However, while hands-on tasks are crucial, communication is just as important. A robust phone system is the backbone of excellent customer service, ensuring you stay connected with your clients and provide prompt responses to their inquiries. Here’s a look at 10 of the best phone systems ideally suited for restoration businesses, including Podium and various other recommended tools.
1. Podium Phones
Podium Phones system is specifically designed for small businesses, and it’s packed with features that help restoration businesses capture leads, facilitate customer communications, and increase revenue. Every call made to your business gets logged in your Podium Inbox alongside text messages and other customer interactions. When a customer calls, you see a pop-up showing their past interactions, including any reviews they’ve left your business. With automated features like text replies to missed calls and AI call summaries, you can increase your lead conversions and provide an excellent customer experience.
We recommend Podium Phones for restoration businesses due to the system’s integration with Podium’s suite of tools. It provides a seamless communication channel, enabling you to manage all of your customer contacts in one place. Unique features such as automatic text replies to missed calls and AI call summaries make it a standout choice.
2. RingCentral
RingCentral is a leading provider of cloud-based communication and collaboration solutions for businesses. It’s particularly suited for restoration services due to its advanced calling features, team messaging, video meetings, and user-friendly mobile app.
We recommend RingCentral due to its scalability. As your restoration business grows, you can easily add users and features to your phone system. RingCentral’s advanced call management options, including call routing and call forwarding, are excellent benefits for busy restoration companies with a high-volume call load.
3. Nextiva
Nextiva is a cloud-based VoIP phone system designed especially for businesses of all sizes. It provides HD voice quality, advanced call routing, voicemail to email, and texting functionalities- all from one platform.
We recommend Nextiva since it offers an easy-to-use interface, making it simple for your team to manage and track customer communications. Also, as a cloud-based solution, it allows your restoration personnel to stay connected even on-site, ensuring customer requests are handled efficiently.
4. Vonage Business Communications
A versatile communications solution, Vonage Business Communications is best known for its flexibility and scalability. Voice, video, messaging, chat, and social media all come together in one interface, giving your restoration business a unified communications solution.
Vonage is a good fit for restoration businesses as it allows your team to stay connected anywhere, anytime. Its mobile and desktop applications mean you’re not tied to the office, and you can easily add extensions or direct numbers as your business grows.
5. 8×8
Trusted by over a million businesses worldwide, 8×8 delivers a reliable, fully integrated cloud communications platform. Its features include team messaging, mobile apps, and video conferencing tools to enable seamless collaboration.
If you’re running a restoration business with multiple branches or remote teams, 8×8 can be a worthy addition. The provider offers international calling options and integration with CRM systems, extending its reach beyond basic phone solutions.
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6. GoTo
GoTo by LogMeIn is a VoIP phone system that offers a variety of advanced features including auto attendants, fax to email, and custom schedules, making it an ideal choice for restoration companies.
Why use GoTo? It’s user-friendly and offers straightforward pricing. Plus, it can readily integrate with your existing business tools, decreasing disruptions during implementation.
7. Dialpad
Dialpad is a user-friendly VoIP phone system that uses AI for smarter call experiences. Key features include voice recognition, automatic note-taking, and real-time coaching to improve your team’s customer service skills.
For restoration companies handling numerous client calls daily, Dialpad’s AI functionality offers a unique way to capture customer insights and improve caller experiences, making it a top recommendation.
8. Aircall
Aircall is an intuitive, cloud-based solution designed and configured to make team collaboration easier. It offers tools such as click-to-dial, power dialer, and shared contacts to help your restoration team work more cohesively.
As Aircall seamlessly integrates with CRM and Helpdesk tools, it ensures that all customer call interactions are tracked, making it easier for your team to follow up on service requests or inquiries.
9. Ooma Office
Ooma Office is designed to fit perfectly with small business needs. It offers features like a virtual receptionist, extension dialing, on-hold music, and more. Plus, Ooma ensures easy setup and scalability, making it a go-to solution for small restoration companies.
Consider using Ooma Office if you’re looking for an affordable, straightforward phone system that offers all the essential features a restoration company might need without over-complicating things.
10. Mitel
Mitel offers comprehensive communication solutions that include voice, conferencing, contact center, team messaging, and mobile services. It’s designed with a focus on reliability and functionality, which are crucial for any busy restoration company.
Aside from its robust features, we recommend Mitel due to its excellent customer support. When managing a bustling restoration business, having reliable tech support to resolve any phone system concerns is invaluable.
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Finding the right phone system for your restoration business can significantly enhance communication efficiency, customer satisfaction, and overall business success. The Podium platform, along with the other tools mentioned, can help streamline your communication processes, leading to better customer service, improved workflow, and robust scalability. Choose the one that best suits your unique needs and reap the benefits of superior connectivity.
