Really, we haven’t really been doing anything differently since Podium started. We’ve had patients who, at the end of their time, are like, “Wow, that was great,” or “That didn’t hurt,” etc. You almost want to ask them, “Can you put that in a review?” Luckily, people have been just doing that. Podium facilitates that. The patient goes home and 10 minutes after they leave, an automated text goes out asking them how their experience was. We’ve had great feedback.

We’ve doubled our reviews since June. I’m actually pretty surprised myself at how much of an impact things have made. We don’t incentivize our employees. All we’ve been doing is just the same thing we’ve been doing since I started—doing the best you can for the patient and being nice. That typically resonates pretty well with people.