No business likes to lose customers especially when your reputation is built on high-quality customer service. Despite the decrease in foot traffic due to social distancing and shelter-in-place orders, Austin’s Couch Potatoes hasn’t been hit as hard as most retail businesses thanks to a few key pieces of technology.
In fact, this past weekend they saw sales increase 148% from the same weekend last year. “Sales have been up the last few days,” said Brian Morgan from Austin’s Couch Potatoes. “I think Podium is the vaccine for COVID-19 in my retail store. If they are concerned to come in, we can chat with them online or over text.”
Austin’s Couch Potatoes is utilizing Podium Webchat and Messenger to stay better connected with its customers, giving their store the ability to respond more quickly to customer inquiries and keep business coming in. Additionally, Austin’s Couch Potatoes is able to restore customer confidence by ensuring that every interaction is not only convenient but also safe for customers and employees.