<div id="pl-3847"  class="panel-layout" ><div id="pg-3847-0"  class="panel-grid panel-no-style" ><div id="pgc-3847-0-0"  class="panel-grid-cell" ><div id="panel-3847-0-0-0" class="so-panel widget widget_text panel-first-child" data-index="0" >			<div class="textwidget"><p><span style="font-weight: 400;">As businesses </span><span style="font-weight: 400;">focus on creating personal connections with their customers without face-to-face interactions, many retailers are realizing they can still create meaningful experiences online with messaging tools.</span></p>
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		</div><div id="panel-3847-0-0-1" class="so-panel widget widget_text" data-index="1" >			<div class="textwidget"><p><span style="font-weight: 400;">Diana Jewelers of Liverpool will celebrate 100 years in business next year and you don’t stay in business that long without learning how to adapt to new ways of doing business. This year they’ve implemented texting solutions to manage</span><span style="font-weight: 400;"> the entire customer journey with little to no face-to-face interaction. </span></p>
<p><span style="font-weight: 400;">Currently, the business is implementing Podium <a href="https://www.podium.com/payments">Payments</a> to collect payment from anywhere. “We made it through the depression, a world war, and we won&#8217;t let this virus stop us,&#8221; said Betsy Palladino-Blasland from Diana Jewelers of Liverpool.</span></p>
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		</div><div id="panel-3847-0-0-2" class="so-panel widget widget_media_image" data-index="2" ><img loading="lazy" decoding="async" width="1200" height="978" src="https://cms.podium.com/wp-content/uploads/2020/03/Diana-Jewelers.png" class="image wp-image-3851  attachment-full size-full" alt="" style="max-width: 100%; height: auto;" srcset="https://cms.podium.com/wp-content/uploads/2020/03/Diana-Jewelers.png 1200w, https://cms.podium.com/wp-content/uploads/2020/03/Diana-Jewelers-300x245.png 300w, https://cms.podium.com/wp-content/uploads/2020/03/Diana-Jewelers-768x626.png 768w, https://cms.podium.com/wp-content/uploads/2020/03/Diana-Jewelers-1024x835.png 1024w, https://cms.podium.com/wp-content/uploads/2020/03/Diana-Jewelers-600x489.png 600w, https://cms.podium.com/wp-content/uploads/2020/03/Diana-Jewelers-360x293.png 360w, https://cms.podium.com/wp-content/uploads/2020/03/Diana-Jewelers-160x130.png 160w, https://cms.podium.com/wp-content/uploads/2020/03/Diana-Jewelers-350x285.png 350w, https://cms.podium.com/wp-content/uploads/2020/03/Diana-Jewelers-100x82.png 100w, https://cms.podium.com/wp-content/uploads/2020/03/Diana-Jewelers-421x343.png 421w" sizes="(max-width: 1200px) 100vw, 1200px" /></div><div id="panel-3847-0-0-3" class="so-panel widget widget_text" data-index="3" >			<div class="textwidget"><p>&nbsp;</p>
<p><span style="font-weight: 400;">Today, tools like <a href="https://www.podium.com/webchat">Webchat</a>, <a href="https://www.podium.com/interaction-platform/">Messenger</a> and <a href="https://www.podium.com/payments">Payments</a> offers retail customers the ability to text in their orders, receive updates on custom pieces and inventory, and pay all via text. It unlocks a safe way for jewelers, like Diana, to stay open and continue to serve the community the way the have for nearly a century.</span></p>
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99-year old Diana Jewelers is up all night texting customers.

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