<div id="pl-1155"  class="panel-layout" ><div id="pg-1155-0"  class="panel-grid panel-no-style" ><div id="pgc-1155-0-0"  class="panel-grid-cell" ><div id="panel-1155-0-0-0" class="so-panel widget widget_media_image panel-first-child" data-index="0" ><a href="https://www.podium.com/videos/valley-immediate-care/"><img width="1600" height="838" src="https://cms.podium.com/wp-content/uploads/2019/02/Screen-Shot-on-2019-10-28-at-16_46_41.png" class="image wp-image-2413  attachment-full size-full" alt="valley immediate care preview image" decoding="async" loading="lazy" style="max-width: 100%; height: auto;" srcset="https://cms.podium.com/wp-content/uploads/2019/02/Screen-Shot-on-2019-10-28-at-16_46_41.png 1600w, https://cms.podium.com/wp-content/uploads/2019/02/Screen-Shot-on-2019-10-28-at-16_46_41-300x157.png 300w, https://cms.podium.com/wp-content/uploads/2019/02/Screen-Shot-on-2019-10-28-at-16_46_41-768x402.png 768w, https://cms.podium.com/wp-content/uploads/2019/02/Screen-Shot-on-2019-10-28-at-16_46_41-1024x536.png 1024w" sizes="(max-width: 1600px) 100vw, 1600px" /></a></div><div id="panel-1155-0-0-1" class="so-panel widget widget_text" data-index="1" ><h3 class="widget-title">The Challenge</h3>			<div class="textwidget"><p><span style="font-weight: 400">Valley Immediate Care is an urgent care clinic serving Southern Oregon. The company started as a small clinic seeing 20 patients per day and has grown to four urgent care centers and one occupational health center with more than 200 patients visiting daily.</span></p>
<p><span style="font-weight: 400">But while Valley Immediate Care grew, its ratings suffered—hovering between 2.1 and 3.0 stars across its clinics. Brent Kell, CEO of Valley Immediate Care, says, “Our Google ratings just—they sucked—to say it frankly. It was really terrible.” </span></p>
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		</div><div id="panel-1155-0-0-2" class="so-panel widget widget_text" data-index="2" ><h3 class="widget-title">The Solution</h3>			<div class="textwidget"><p><span style="font-weight: 400">Valley Immediate Care needed to improve ratings, and fast. It reached out to a reputation management company, but after a couple of months, poor ratings persisted. That’s when Valley Immediate Care implemented Podium. “It was really, really rapid and really </span><span style="font-weight: 400">pretty easy.” according to Kell.</span></p>
<p><span style="font-weight: 400">Valley Immediate Care quickly started to see the impact of Interaction Management™. “Being able to manage a lot of different channels from one site was very attractive. We were learning to do a lot more text communication with patients,” said Kell, “it had to be a text to really be effective.” </span></p>
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		</div><div id="panel-1155-0-0-3" class="so-panel widget widget_text panel-last-child" data-index="3" ><h3 class="widget-title">The Result</h3>			<div class="textwidget"><p><span style="font-weight: 400">Ratings improved rapidly across all Valley Immediate Care clinics. One location went from a 2.7 to a 4.4 star rating. Another office skyrocketed from a 2.1 to a 4.0. A third clinic went from a 3.0 to a 4.1. The final office shot up from a 2.7 to a 4.1.</span></p>
<p><span style="font-weight: 400">Valley Immediate Care also uses Podium to reply to inbound conversations through Google My Business. “And a lot of those people are converting right from that Google landing page now,” Kell says. “They’re not even going to our webpage.”</span></p>
<p><span style="font-weight: 400">With new competition entering the healthcare marketplace, ratings and engagement take an even larger role in Valley Immediate Care’s success. “Once there’s competition, that Google star rating is everything,” Kell says. </span></p>
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How Valley Immediate Care’s reputation got a clean bill of health.

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28%

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