An AI CSR that answers calls and books services.

AI CSR answers questions about services and fills technician calendars (even when you’re closed), so you can focus on the current job.

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Never miss a call again.

No more pulling the truck over. Your AI CSR answers the phone 24/7, takes great notes and gives great customer service.

0:000:00

AI CSR

Hey, you've reached Podium Heating and Air. My name is Jessica. How can I help you?

Customer

Hey, Jessica. My AC is out. I need somebody to come by ASAP to fix it.

AI CSR

Sorry to hear that your AC is out. Can I get your name?

Customer

Yeah, it's Eric.

AI CSR

Thanks, Eric. Is this the best number to reach you at?

Customer

It is.

AI CSR

Can I get the property address you're calling about?

Customer

Yeah, 1600 Digital Drive, Lehi, Utah.

AI CSR

The earliest available appointment time is Friday, April 4th at 7 o'clock a.m. What date and time would you like to schedule your appointment for?

Customer

7 a.m. is a little early. Can we do 9 a.m. on Friday?

AI CSR

That's not one of our available times. I have 10 o'clock a.m. available on Friday. Would you like to schedule for then?

Customer

Yeah, that works.

AI CSR

I've got that all noted down and we'll pass this information on to our team. A representative will reach out to confirm. Is there anything else I can help you with?

Customer

Yeah. Is there a charge or a cost to the service call?

AI CSR

Give me one moment. The cost of a service call is $95. Apply to service if proceeding. Is there anything else I can help you with?

Customer

No, that's great. Thanks a lot.

AI CSR

Thank you for calling podium heating and air. Have a great day.

0:000:00

AI CSR

Hi, thanks for calling Podium Heating and Air. My name is Roger. How can I help you?

Customer

Hey, Roger. Could someone come and clean my AC?

AI CSR

Am I speaking with Abby Clark?

Customer

Yeah.

AI CSR

Thanks, Abby. Is this the best number to reach you at?

Customer

Yes.

AI CSR

Are you calling about the property at 1600 Digital Drive, Lehi, Utah?

Customer

Yes.

AI CSR

Thanks. What date and time would you like to schedule your appointment for? The earliest available appointment time is today at 1 o'clock p.m. Would that work for you?

Customer

Yeah, that works.

AI CSR

One moment while I schedule your appointment in our system. I've got that all noted down and will pass this information on to our team. A representative will reach out to confirm. Is there anything else I can help you with?

Customer

Yeah, I'm wondering how much it will cost.

AI CSR

Give me one moment. Service call costs $95 applied to service. We also have a service fee of $75, and we provide an upfront estimate before work begins. Is there anything else I can help you with?

Customer

No, that's everything. Thanks.

AI CSR

Thank you for calling Podium Heating and Air. Have a great day.

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Podium's AI Solution

What Podium AI can do for your home services business

Podium's AI CSR schedules appointments and answers questions about services, helping you turn more leads into real jobs.

Capture every lead.

Never let a lead fall through the cracks. Automatically consolidate every call, text, chat, email, and third-party app message into a single inbox.

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Convert more leads.

People shop around. Responding in <1 minute boosts your chance of booking services by >45%. AI CSR responds immediately, accurately, and 24/7.

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Drive repeat business.

Let the AI CSR put in the work to drive repeat sales. AI CSR follows up with customers proactively and guides them to book services.

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Get found. Get chosen.

More reviews = more business. The AI CSR requests reviews after each sale and responds to customers on review sites, helping you rank high on Google.

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Podium Inbox

New Lead-Online Shop

Hi! Can I come test drive a few sedans on your lot this Friday?

Angela Cortez—New Email

Hello there, I need an estimate. Would someone be able to come and have a...

Rosie Sims—New Text Message

Hi! Can I come test drive a few sedans on your lot this Friday?

Avery Blaine—Facebook

I came in over the weekend and talked to someone about putting in an order for...

Chandra Ng—Webchat

Hi, I was having a look around your website and was unable to find your...

Lowell Simpson—New Lead

I'm reaching out because I am very interested in your service. Can...

Chris Taylor

New voicemail (0:32)

My heating system isn't working—can someone come take a look?

Hi, we can help! Does Tuesday at 11am work for you?

Hi, this is Larry. It's time for your annual heating inspection to prepare for winter. Does next Tuesday morning work for you?

That's perfect, Larry. Thanks for the reminder.

Seraphina Caldwell

Larry was professional and quick to schedule my AC repair. The service was top-notch, and I'd highly recommend them.

Podium AI Assistant • 3 mins ago

We're so glad to hear this! Thank you for choosing us for your HVAC needs.

AI Employee

An AI CSR that books your next service, even when you're out on a job.

No more lost emergency leads

AI that closes the deal fast

AI that knows trades

White glove onboarding

HVAC emergencies can't wait. AI CSR picks up immediately, securing high-intent, high-value customers.

Focused on customer satisfaction and driving sales, our AI triples your service set rate.

Pre-trained like a team specialist, our AI answers complex questions about maintenance work, specific units and inventory.

Tailored to your specific policies, prices and services, our AI is customized to your business and easy to set up by our experts.

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Grow with us

9,000+ home services businesses
trust Podium.

“I just lost my best sales guy and by adding [the AI CSR], I feel like I got an even better one.”

Jay Villegas

Frontier Air Conditioning

“3x’d converted leads (from 12% to 34%) after implementing Podium AI.”

Reed Borton, Owner/President

Premier Heating

Median first response time has improved from 6.5 minutes to under 2 minutes.

Home Service companies using Podium

“We've had an exceptional experience with the AI CSR. I did not expect it to be this good! [AI CSR] has turned customers around for us. We had a customer come in super upset after hours and by the end of the conversation, the customer was thanking the AI and saying "I appreciate your help!”

Jeremy Altman, General Manager

Pride Air Conditioning & Appliance