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About Cin7 Omni

Podium and Cin7 Omni makes it easy to centralise your contacts across systems and keep them in sync. You can also send automated review invitations and custom messages for various order status updates.

KEY BENEFITS

  • Keep your customers updated by automatically sending updates based on order status.
  • Improve your online rating by requesting reviews for orders.
  • Save time managing your contacts by seamlessly importing and syncing your contacts into Podium. No more copy and pasting between systems!

Cin7 Omni and Podium

Compatibility

Your Cin7 Omni account must have API access

Setup Process

BEFORE YOU BEGIN:

  1. Navigate to Settings > Integrations & API > API v1 in Cin7 Omni. Your API Username will be on this page.
  2. Click Add New API Connection and input an App Name
  3. Your API Key will be displayed. This is also your Connection Key which you will need to use during set-up.

ENABLE YOUR PERMISSIONS:

  1. In the same Cin7 Omni API Setup page above, click on Permissions for your API Key
  2. Tick the boxes under Read for “Contacts”, “Branches”, “Sales Orders” and “Quotes” and save.

Use cases

  • Unlock more value

    Notify customer when a new sales order has been created

  • Unlock more value

    Notify customer that an order has been dispatched

  • Request a review

    Request a review after an order has been dispatched