"Contacts" are any customers you use Podium to communicate with.

"Marketing Contacts" are customers that have agreed to receive marketing texts from your business.

The number of team members with access to Podium.

All your texts, emails, phone calls, and social media messaging in one place.

Automatically records all customer information and interaction history.

Send text message marketing campaigns.

Easily collect reviews on Google and Facebook by sending a text.

Customers start conversations on your website and then text you on the go

Customers have the option to move the conversation to text when they call.

Chat internally with your team members.

Create your own reusable and automated message templates.

Get a text version of voicemails sent to the Inbox.

Automatically take follow up actions after receiving Reviews, Payments, and more.

Set up integrations with other business tools.

Instantly respond to common customer questions.

Automatically assign messages to your team by availability for faster response.

Automatically send messages to the team members by topic.

The rate is charged per transaction. This functionality includes email-to-pay.

Available only in the US. The rate is charged per transaction.

Transactions that are keyed in. The rate is charged per transaction.

Only available to US merchants.

Available to select users.

Send text message marketing campaigns to Marketing Contacts.

Organize and target Marketing Contacts for more effective text marketing.

Automate contact segmentation.

Remove "Powered by Podium" branding on all messages.

Add your branding to the Webchat website widget.

Target marketing to your customers based on the webpages they've visited.

Include images, video and other media in text-message marketing campaigns.

Group onboarding through a video webinar.

One-on-one onboarding with a member of the Podium team.

One-on-one onboarding with a member of the Podium team.