Phone calls aren’t dead — they’re an opportunity.

In this 30-minute session, you’ll learn how to turn every inbound call into a great customer experience and a coaching moment for your team. Join us as we walk through how leading local businesses are using Podium Phones to streamline call handling, reduce missed calls, and build a culture of continuous improvement across every customer interaction.

You’ll walk away with:

• A proven framework for onboarding and training staff on phone skills
• Scripts, checklists, and contest ideas you can implement immediately
• Tips for using call recordings, transcripts, and AI summaries to coach your team
• Best practices for turning every missed call into a text conversation — and a sale

Whether you’re a business owner, manager, or marketer, this session is packed with actionable tactics for businesses of all sizes.