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Podium Release 25.2

<h3><b>Contact Export</b></h3>
<p><span style="font-weight: 400;">Account Owners can now export contacts on the Contacts page in Podium. The exported contacts will be sent via email in a csv containing the following fields: Name, Phone, Email, Contact Status, Address, Tags, and Date Added.</span></p>
<p><img loading="lazy" decoding="async" class="alignnone wp-image-38350 size-full" src="https://cms.podium.com/wp-content/uploads/2025/01/Screenshot-2025-02-20-at-10.38.21 AM.png" alt="" width="1100" height="496" srcset="https://cms.podium.com/wp-content/uploads/2025/01/Screenshot-2025-02-20-at-10.38.21 AM.png 1100w, https://cms.podium.com/wp-content/uploads/2025/01/Screenshot-2025-02-20-at-10.38.21 AM-300x135.png 300w, https://cms.podium.com/wp-content/uploads/2025/01/Screenshot-2025-02-20-at-10.38.21 AM-1024x462.png 1024w, https://cms.podium.com/wp-content/uploads/2025/01/Screenshot-2025-02-20-at-10.38.21 AM-768x346.png 768w, https://cms.podium.com/wp-content/uploads/2025/01/Screenshot-2025-02-20-at-10.38.21 AM-600x271.png 600w, https://cms.podium.com/wp-content/uploads/2025/01/Screenshot-2025-02-20-at-10.38.21 AM-360x162.png 360w, https://cms.podium.com/wp-content/uploads/2025/01/Screenshot-2025-02-20-at-10.38.21 AM-160x72.png 160w, https://cms.podium.com/wp-content/uploads/2025/01/Screenshot-2025-02-20-at-10.38.21 AM-350x158.png 350w, https://cms.podium.com/wp-content/uploads/2025/01/Screenshot-2025-02-20-at-10.38.21 AM-100x45.png 100w, https://cms.podium.com/wp-content/uploads/2025/01/Screenshot-2025-02-20-at-10.38.21 AM-720x325.png 720w" sizes="auto, (max-width: 1100px) 100vw, 1100px" /> <img loading="lazy" decoding="async" class="alignnone wp-image-38351 size-full" src="https://cms.podium.com/wp-content/uploads/2025/01/Screenshot-2025-02-20-at-10.38.37 AM.png" alt="" width="1096" height="978" srcset="https://cms.podium.com/wp-content/uploads/2025/01/Screenshot-2025-02-20-at-10.38.37 AM.png 1096w, https://cms.podium.com/wp-content/uploads/2025/01/Screenshot-2025-02-20-at-10.38.37 AM-300x268.png 300w, https://cms.podium.com/wp-content/uploads/2025/01/Screenshot-2025-02-20-at-10.38.37 AM-1024x914.png 1024w, https://cms.podium.com/wp-content/uploads/2025/01/Screenshot-2025-02-20-at-10.38.37 AM-768x685.png 768w, https://cms.podium.com/wp-content/uploads/2025/01/Screenshot-2025-02-20-at-10.38.37 AM-560x500.png 560w, https://cms.podium.com/wp-content/uploads/2025/01/Screenshot-2025-02-20-at-10.38.37 AM-360x321.png 360w, https://cms.podium.com/wp-content/uploads/2025/01/Screenshot-2025-02-20-at-10.38.37 AM-160x143.png 160w, https://cms.podium.com/wp-content/uploads/2025/01/Screenshot-2025-02-20-at-10.38.37 AM-350x312.png 350w, https://cms.podium.com/wp-content/uploads/2025/01/Screenshot-2025-02-20-at-10.38.37 AM-100x89.png 100w, https://cms.podium.com/wp-content/uploads/2025/01/Screenshot-2025-02-20-at-10.38.37 AM-384x343.png 384w" sizes="auto, (max-width: 1096px) 100vw, 1096px" /></p>
<h3><b>Mark Mentions as Complete</b></h3>
<p><a href="https://www.podium.com/whats-new/mentions/"><span style="font-weight: 400;">Mentions</span></a><span style="font-weight: 400;"> are designed to make team collaboration within Podium effortless and efficient by tagging a specific colleague using the </span><b>@ symbol </b><span style="font-weight: 400;">in an internal note (now live on the mobile app!)</span> <span style="font-weight: 400;">When you’ve taken care of something you’re mentioned in, now you can hover to mark it as completed (from the Mentions list) so you can more easily stay on top of what’s new.</span></p>
<p><img loading="lazy" decoding="async" class="alignnone wp-image-38352 size-full" src="https://cms.podium.com/wp-content/uploads/2025/01/mark-mentions-complete.png" alt="" width="816" height="998" srcset="https://cms.podium.com/wp-content/uploads/2025/01/mark-mentions-complete.png 816w, https://cms.podium.com/wp-content/uploads/2025/01/mark-mentions-complete-245x300.png 245w, https://cms.podium.com/wp-content/uploads/2025/01/mark-mentions-complete-768x939.png 768w, https://cms.podium.com/wp-content/uploads/2025/01/mark-mentions-complete-409x500.png 409w, https://cms.podium.com/wp-content/uploads/2025/01/mark-mentions-complete-327x400.png 327w, https://cms.podium.com/wp-content/uploads/2025/01/mark-mentions-complete-131x160.png 131w, https://cms.podium.com/wp-content/uploads/2025/01/mark-mentions-complete-286x350.png 286w, https://cms.podium.com/wp-content/uploads/2025/01/mark-mentions-complete-82x100.png 82w, https://cms.podium.com/wp-content/uploads/2025/01/mark-mentions-complete-280x343.png 280w" sizes="auto, (max-width: 816px) 100vw, 816px" /></p>
<h3><b>See the Status of your softphone</b></h3>
<p><span style="font-weight: 400;">Easily check your softphone status and take action if it&#8217;s inactive, ensuring you&#8217;re always ready to receive calls. This update helps you stay connected and minimize missed opportunities.</span></p>
<p><img loading="lazy" decoding="async" class="alignnone wp-image-38353 size-full" src="https://cms.podium.com/wp-content/uploads/2025/01/Screenshot-2025-02-24-at-3.10.00 PM.png" alt="" width="760" height="702" srcset="https://cms.podium.com/wp-content/uploads/2025/01/Screenshot-2025-02-24-at-3.10.00 PM.png 760w, https://cms.podium.com/wp-content/uploads/2025/01/Screenshot-2025-02-24-at-3.10.00 PM-300x277.png 300w, https://cms.podium.com/wp-content/uploads/2025/01/Screenshot-2025-02-24-at-3.10.00 PM-541x500.png 541w, https://cms.podium.com/wp-content/uploads/2025/01/Screenshot-2025-02-24-at-3.10.00 PM-360x333.png 360w, https://cms.podium.com/wp-content/uploads/2025/01/Screenshot-2025-02-24-at-3.10.00 PM-160x148.png 160w, https://cms.podium.com/wp-content/uploads/2025/01/Screenshot-2025-02-24-at-3.10.00 PM-350x323.png 350w, https://cms.podium.com/wp-content/uploads/2025/01/Screenshot-2025-02-24-at-3.10.00 PM-100x92.png 100w, https://cms.podium.com/wp-content/uploads/2025/01/Screenshot-2025-02-24-at-3.10.00 PM-371x343.png 371w" sizes="auto, (max-width: 760px) 100vw, 760px" /></p>
<h3><b>AI Escalations</b></h3>
<p><span style="font-weight: 400;">Sometimes your AI employee needs your help when talking to a customer &#8211; we call these Escalations. Now you can determine the right employee to handle specific escalations and the AI Employee will mention them in a note with details they need to keep the conversation moving forward.</span></p>
<p><img loading="lazy" decoding="async" class="alignnone wp-image-38354 size-full" src="https://cms.podium.com/wp-content/uploads/2025/01/AI-escalation.png" alt="" width="1982" height="672" srcset="https://cms.podium.com/wp-content/uploads/2025/01/AI-escalation.png 1982w, https://cms.podium.com/wp-content/uploads/2025/01/AI-escalation-300x102.png 300w, https://cms.podium.com/wp-content/uploads/2025/01/AI-escalation-1024x347.png 1024w, https://cms.podium.com/wp-content/uploads/2025/01/AI-escalation-768x260.png 768w, https://cms.podium.com/wp-content/uploads/2025/01/AI-escalation-1536x521.png 1536w, https://cms.podium.com/wp-content/uploads/2025/01/AI-escalation-600x203.png 600w, https://cms.podium.com/wp-content/uploads/2025/01/AI-escalation-360x122.png 360w, https://cms.podium.com/wp-content/uploads/2025/01/AI-escalation-160x54.png 160w, https://cms.podium.com/wp-content/uploads/2025/01/AI-escalation-350x119.png 350w, https://cms.podium.com/wp-content/uploads/2025/01/AI-escalation-100x34.png 100w, https://cms.podium.com/wp-content/uploads/2025/01/AI-escalation-720x244.png 720w" sizes="auto, (max-width: 1982px) 100vw, 1982px" /></p>
<h3><b>AI Employee Reporting Improvements</b></h3>
<p><span style="font-weight: 400;">For our auto dealerships using Vinsolutions CRM, you can now report on the full Jerry lead conversion funnel from leads engaged to test drives and sales influenced by Jerry. Drill-down reporting makes it easy to view details about each engaged lead and spot-check Jerry’s conversations. If you&#8217;re using a different CRM, keep an eye out as this functionality will be available to you soon.</span></p>
<p>&nbsp;</p>
<h3><b>Funnels Status Clean Up</b></h3>
<p><span style="font-weight: 400;">Quickly clean up inactive contacts to make it easier to manage your leads in Funnels. Inactive contacts are those that haven’t received or sent any communication to the business in the past configurable timeframe.</span></p>
<p><img loading="lazy" decoding="async" class="alignleft wp-image-38355 size-full" src="https://cms.podium.com/wp-content/uploads/2025/01/Screenshot-2025-02-20-at-12.33.02 PM.png" alt="" width="1800" height="1184" srcset="https://cms.podium.com/wp-content/uploads/2025/01/Screenshot-2025-02-20-at-12.33.02 PM.png 1800w, https://cms.podium.com/wp-content/uploads/2025/01/Screenshot-2025-02-20-at-12.33.02 PM-300x197.png 300w, https://cms.podium.com/wp-content/uploads/2025/01/Screenshot-2025-02-20-at-12.33.02 PM-1024x674.png 1024w, https://cms.podium.com/wp-content/uploads/2025/01/Screenshot-2025-02-20-at-12.33.02 PM-768x505.png 768w, https://cms.podium.com/wp-content/uploads/2025/01/Screenshot-2025-02-20-at-12.33.02 PM-1536x1010.png 1536w, https://cms.podium.com/wp-content/uploads/2025/01/Screenshot-2025-02-20-at-12.33.02 PM-600x395.png 600w, https://cms.podium.com/wp-content/uploads/2025/01/Screenshot-2025-02-20-at-12.33.02 PM-360x237.png 360w, https://cms.podium.com/wp-content/uploads/2025/01/Screenshot-2025-02-20-at-12.33.02 PM-160x105.png 160w, https://cms.podium.com/wp-content/uploads/2025/01/Screenshot-2025-02-20-at-12.33.02 PM-350x230.png 350w, https://cms.podium.com/wp-content/uploads/2025/01/Screenshot-2025-02-20-at-12.33.02 PM-100x66.png 100w, https://cms.podium.com/wp-content/uploads/2025/01/Screenshot-2025-02-20-at-12.33.02 PM-521x343.png 521w" sizes="auto, (max-width: 1800px) 100vw, 1800px" /> <img loading="lazy" decoding="async" class="alignnone wp-image-38356 size-full" src="https://cms.podium.com/wp-content/uploads/2025/01/Screenshot-2025-02-20-at-12.33.09 PM.png" alt="" width="1178" height="1088" srcset="https://cms.podium.com/wp-content/uploads/2025/01/Screenshot-2025-02-20-at-12.33.09 PM.png 1178w, https://cms.podium.com/wp-content/uploads/2025/01/Screenshot-2025-02-20-at-12.33.09 PM-300x277.png 300w, https://cms.podium.com/wp-content/uploads/2025/01/Screenshot-2025-02-20-at-12.33.09 PM-1024x946.png 1024w, https://cms.podium.com/wp-content/uploads/2025/01/Screenshot-2025-02-20-at-12.33.09 PM-768x709.png 768w, https://cms.podium.com/wp-content/uploads/2025/01/Screenshot-2025-02-20-at-12.33.09 PM-541x500.png 541w, https://cms.podium.com/wp-content/uploads/2025/01/Screenshot-2025-02-20-at-12.33.09 PM-360x332.png 360w, https://cms.podium.com/wp-content/uploads/2025/01/Screenshot-2025-02-20-at-12.33.09 PM-160x148.png 160w, https://cms.podium.com/wp-content/uploads/2025/01/Screenshot-2025-02-20-at-12.33.09 PM-350x323.png 350w, https://cms.podium.com/wp-content/uploads/2025/01/Screenshot-2025-02-20-at-12.33.09 PM-100x92.png 100w, https://cms.podium.com/wp-content/uploads/2025/01/Screenshot-2025-02-20-at-12.33.09 PM-371x343.png 371w" sizes="auto, (max-width: 1178px) 100vw, 1178px" /></p>
<h3><b>Review Invitation Flow Conversion Optimization </b></h3>
<p><span style="font-weight: 400;">If your location only has only one site if your review invitation flow (e.g., Google), contacts who click on your review invitations will be taken directly to that site rather than the page asking which review site to use.</span></p>
<p>&nbsp;</p>
<h3><b>AI Powered Contact Updates</b></h3>
<p><span style="font-weight: 400;">When a contact messages for the first time and provides their name (or other relevant information like phone or email), Podium will automatically identify this information and ask if you’d like to update the contact profile with just a click. </span></p>
<p><img loading="lazy" decoding="async" class="alignnone wp-image-38357 size-full" src="https://cms.podium.com/wp-content/uploads/2025/01/AI-contact-updates.png" alt="" width="1752" height="1050" srcset="https://cms.podium.com/wp-content/uploads/2025/01/AI-contact-updates.png 1752w, https://cms.podium.com/wp-content/uploads/2025/01/AI-contact-updates-300x180.png 300w, https://cms.podium.com/wp-content/uploads/2025/01/AI-contact-updates-1024x614.png 1024w, https://cms.podium.com/wp-content/uploads/2025/01/AI-contact-updates-768x460.png 768w, https://cms.podium.com/wp-content/uploads/2025/01/AI-contact-updates-1536x921.png 1536w, https://cms.podium.com/wp-content/uploads/2025/01/AI-contact-updates-600x360.png 600w, https://cms.podium.com/wp-content/uploads/2025/01/AI-contact-updates-360x216.png 360w, https://cms.podium.com/wp-content/uploads/2025/01/AI-contact-updates-160x96.png 160w, https://cms.podium.com/wp-content/uploads/2025/01/AI-contact-updates-350x210.png 350w, https://cms.podium.com/wp-content/uploads/2025/01/AI-contact-updates-100x60.png 100w, https://cms.podium.com/wp-content/uploads/2025/01/AI-contact-updates-572x343.png 572w" sizes="auto, (max-width: 1752px) 100vw, 1752px" /></p>
<h3><b>Want to see what’s new in Podium? </b></h3>
<p><span style="font-weight: 400;">Look for the purple dot to identify new features so you can make the most out of Podium.</span></p>
<p><img loading="lazy" decoding="async" class="alignnone wp-image-38358 size-full" src="https://cms.podium.com/wp-content/uploads/2025/01/Screenshot-2025-02-25-at-11.03.07 AM.png" alt="" width="850" height="246" srcset="https://cms.podium.com/wp-content/uploads/2025/01/Screenshot-2025-02-25-at-11.03.07 AM.png 850w, https://cms.podium.com/wp-content/uploads/2025/01/Screenshot-2025-02-25-at-11.03.07 AM-300x87.png 300w, https://cms.podium.com/wp-content/uploads/2025/01/Screenshot-2025-02-25-at-11.03.07 AM-768x222.png 768w, https://cms.podium.com/wp-content/uploads/2025/01/Screenshot-2025-02-25-at-11.03.07 AM-600x174.png 600w, https://cms.podium.com/wp-content/uploads/2025/01/Screenshot-2025-02-25-at-11.03.07 AM-360x104.png 360w, https://cms.podium.com/wp-content/uploads/2025/01/Screenshot-2025-02-25-at-11.03.07 AM-160x46.png 160w, https://cms.podium.com/wp-content/uploads/2025/01/Screenshot-2025-02-25-at-11.03.07 AM-350x101.png 350w, https://cms.podium.com/wp-content/uploads/2025/01/Screenshot-2025-02-25-at-11.03.07 AM-100x29.png 100w, https://cms.podium.com/wp-content/uploads/2025/01/Screenshot-2025-02-25-at-11.03.07 AM-720x208.png 720w" sizes="auto, (max-width: 850px) 100vw, 850px" /></p>


New ways to manage and automatically nurture your leads, collaborate better with your team, connect your email address directly to Podium, and more.