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Podium Release 25.9

<h3 id="branching">Branching Automations + AI Automation Summary</h3>
<p>We’ve launched new “Branching Automations” in Podium &#8211; this unlocks even more personalization and time savings for your team! How it works: Simply add conditional “if/else” logic to your automation workflows. This lets you send one message to Customer A and a different message to Customer B from the same automation.</p>
<p>That’s not all. As a new pre-activation step for automations, Podium users will now see an AI-generated automation summary that anticipates how the automation will perform after you activate!</p>
<div style="max-width: 100%; text-align: center;"><video style="display: block; margin: 0 auto; max-width: 900px; width: 100%; height: auto;" poster="https://cms.podium.com/wp-content/uploads/2025/09/82eee24165f40de873a3981d5735251ea15c5269.jpg" controls="controls" width="300" height="150"><source src="https://cms.podium.com/wp-content/uploads/2025/09/Introducing-Branching-Automations-Functionality-at-Podium-1.mp4" type="video/mp4" />Your browser does not support the video tag.</video></div>
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<h3 id="notifications">New Notification: Missed Calls or Voicemails with No Owner</h3>
<p>We’ve added a new phone notification that alerts Podium users about missed calls or voicemails that don’t have an owner (for example, after hours voicemails). This ensures that teams can quickly follow up on every missed lead, even if the call wasn’t routed to a specific department or person.</p>
<p>This notification prevents leads from slipping through the cracks or customers waiting longer for a response. With this notification, our users are notified right away so the team can respond promptly and avoid missed opportunities.</p>
<p style="text-align: center;"><a href="https://cms.podium.com/wp-content/uploads/2025/09/Missed-Call-_-Voicemail-Feature.png"><img loading="lazy" decoding="async" class="aligncenter wp-image-39759" src="https://cms.podium.com/wp-content/uploads/2025/09/Missed-Call-_-Voicemail-Feature-1024x257.png" alt="" width="900" height="226" srcset="https://cms.podium.com/wp-content/uploads/2025/09/Missed-Call-_-Voicemail-Feature-1024x257.png 1024w, https://cms.podium.com/wp-content/uploads/2025/09/Missed-Call-_-Voicemail-Feature-300x75.png 300w, https://cms.podium.com/wp-content/uploads/2025/09/Missed-Call-_-Voicemail-Feature-768x193.png 768w, https://cms.podium.com/wp-content/uploads/2025/09/Missed-Call-_-Voicemail-Feature-1536x386.png 1536w, https://cms.podium.com/wp-content/uploads/2025/09/Missed-Call-_-Voicemail-Feature-600x151.png 600w, https://cms.podium.com/wp-content/uploads/2025/09/Missed-Call-_-Voicemail-Feature-360x90.png 360w, https://cms.podium.com/wp-content/uploads/2025/09/Missed-Call-_-Voicemail-Feature-160x40.png 160w, https://cms.podium.com/wp-content/uploads/2025/09/Missed-Call-_-Voicemail-Feature-350x88.png 350w, https://cms.podium.com/wp-content/uploads/2025/09/Missed-Call-_-Voicemail-Feature-100x25.png 100w, https://cms.podium.com/wp-content/uploads/2025/09/Missed-Call-_-Voicemail-Feature-720x181.png 720w, https://cms.podium.com/wp-content/uploads/2025/09/Missed-Call-_-Voicemail-Feature.png 1934w" sizes="auto, (max-width: 900px) 100vw, 900px" /></a></p>
<p>&nbsp;</p>
<h3 id="call_group_routing">Route to a Phone Number in Call Groups</h3>
<p><span style="font-weight: 400;">Our Podium users can now forward calls from a call group to any phone number. This gives your team more flexibility and ensures you don’t miss important calls.</span></p>
<p><span style="font-weight: 400;">When a call is forwarded, the caller’s ID stays visible to the receiving number. Now your customers can always reach someone, and you’ll always know who’s calling.</span></p>
<p style="text-align: center;"><a href="https://cms.podium.com/wp-content/uploads/2025/09/Call-group-image.png"><img loading="lazy" decoding="async" class="alignnone wp-image-39761 size-full" src="https://cms.podium.com/wp-content/uploads/2025/09/Call-group-image.png" alt="" width="880" height="718" srcset="https://cms.podium.com/wp-content/uploads/2025/09/Call-group-image.png 880w, https://cms.podium.com/wp-content/uploads/2025/09/Call-group-image-300x245.png 300w, https://cms.podium.com/wp-content/uploads/2025/09/Call-group-image-768x627.png 768w, https://cms.podium.com/wp-content/uploads/2025/09/Call-group-image-600x490.png 600w, https://cms.podium.com/wp-content/uploads/2025/09/Call-group-image-360x294.png 360w, https://cms.podium.com/wp-content/uploads/2025/09/Call-group-image-160x131.png 160w, https://cms.podium.com/wp-content/uploads/2025/09/Call-group-image-350x286.png 350w, https://cms.podium.com/wp-content/uploads/2025/09/Call-group-image-100x82.png 100w, https://cms.podium.com/wp-content/uploads/2025/09/Call-group-image-420x343.png 420w" sizes="auto, (max-width: 880px) 100vw, 880px" /></a></p>
<h3 id="email_lead_source">Podium Email Lead Sources</h3>
<p>Excited to share that we’ve expanded the functionality of Podium-generated email accounts to give these accounts the same lead detection capabilities that were previously only available for Gmail and Outlook accounts. This ensures that our users can capture leads directly from their Podium email traffic.</p>
<p>This update reduces gaps in lead capture, simplifies setup with automatic detection, and keeps inbox management clean and reliable.</p>
<p><img loading="lazy" decoding="async" class="aligncenter wp-image-39779" src="https://cms.podium.com/wp-content/uploads/2025/09/Screenshot-2025-09-19-at-11.07.39-AM-scaled-e1758559081730.png" alt="" width="950" height="526" srcset="https://cms.podium.com/wp-content/uploads/2025/09/Screenshot-2025-09-19-at-11.07.39-AM-scaled-e1758559081730.png 1937w, https://cms.podium.com/wp-content/uploads/2025/09/Screenshot-2025-09-19-at-11.07.39-AM-scaled-e1758559081730-300x166.png 300w, https://cms.podium.com/wp-content/uploads/2025/09/Screenshot-2025-09-19-at-11.07.39-AM-scaled-e1758559081730-1024x567.png 1024w, https://cms.podium.com/wp-content/uploads/2025/09/Screenshot-2025-09-19-at-11.07.39-AM-scaled-e1758559081730-768x425.png 768w, https://cms.podium.com/wp-content/uploads/2025/09/Screenshot-2025-09-19-at-11.07.39-AM-scaled-e1758559081730-1536x851.png 1536w, https://cms.podium.com/wp-content/uploads/2025/09/Screenshot-2025-09-19-at-11.07.39-AM-scaled-e1758559081730-600x332.png 600w, https://cms.podium.com/wp-content/uploads/2025/09/Screenshot-2025-09-19-at-11.07.39-AM-scaled-e1758559081730-360x199.png 360w, https://cms.podium.com/wp-content/uploads/2025/09/Screenshot-2025-09-19-at-11.07.39-AM-scaled-e1758559081730-160x89.png 160w, https://cms.podium.com/wp-content/uploads/2025/09/Screenshot-2025-09-19-at-11.07.39-AM-scaled-e1758559081730-350x194.png 350w, https://cms.podium.com/wp-content/uploads/2025/09/Screenshot-2025-09-19-at-11.07.39-AM-scaled-e1758559081730-100x55.png 100w, https://cms.podium.com/wp-content/uploads/2025/09/Screenshot-2025-09-19-at-11.07.39-AM-scaled-e1758559081730-619x343.png 619w" sizes="auto, (max-width: 950px) 100vw, 950px" /></p>
<h3 id="privacy_mode">Healthcare Privacy Mode for AI Review Response</h3>
<p>We’ve released a new feature specifically for healthcare professionals: Healthcare Privacy Mode for AI review responses!</p>
<p>When enabled, this mode ensures that AI-generated review responses do not acknowledge a doctor-patient relationship. This helps healthcare customers protect patient privacy and stay compliant when responding to reviews.</p>
<p><span style="font-weight: 400;">To enable this feature for your practice, </span><a href="https://podium.my.site.com/knowledgebase/s/article/Healthcare-Privacy-Mode-AI-Review-Response"><span style="font-weight: 400;">read this knowledge base article</span></a>.</p>
<p style="text-align: center;"><a href="https://cms.podium.com/wp-content/uploads/2025/09/Healthcare-Privacy-Mode-scaled.png"><img loading="lazy" decoding="async" class="aligncenter wp-image-39760" src="https://cms.podium.com/wp-content/uploads/2025/09/Healthcare-Privacy-Mode-1024x494.png" alt="" width="900" height="429" /></a></p>
<p>&nbsp;</p>
<h3 id="desktop_app">Podium Desktop App</h3>
<p>We’ve launched an update that creates a cleaner, distraction-free way to use Podium. Your team can manage multiple accounts/admin access without browser conflicts, and all users get faster visibility into messages, notifications, and payments.</p>
<p><a href="http://podium.com/download">Download the app today</a>!</p>
<p><img loading="lazy" decoding="async" class="aligncenter wp-image-39780" src="https://cms.podium.com/wp-content/uploads/2025/09/Desktop-App-2-scaled.png" alt="" width="950" height="622" srcset="https://cms.podium.com/wp-content/uploads/2025/09/Desktop-App-2-scaled.png 2560w, https://cms.podium.com/wp-content/uploads/2025/09/Desktop-App-2-300x197.png 300w, https://cms.podium.com/wp-content/uploads/2025/09/Desktop-App-2-1024x671.png 1024w, https://cms.podium.com/wp-content/uploads/2025/09/Desktop-App-2-768x503.png 768w, https://cms.podium.com/wp-content/uploads/2025/09/Desktop-App-2-1536x1006.png 1536w, https://cms.podium.com/wp-content/uploads/2025/09/Desktop-App-2-2048x1342.png 2048w, https://cms.podium.com/wp-content/uploads/2025/09/Desktop-App-2-600x393.png 600w, https://cms.podium.com/wp-content/uploads/2025/09/Desktop-App-2-360x236.png 360w, https://cms.podium.com/wp-content/uploads/2025/09/Desktop-App-2-160x105.png 160w, https://cms.podium.com/wp-content/uploads/2025/09/Desktop-App-2-350x229.png 350w, https://cms.podium.com/wp-content/uploads/2025/09/Desktop-App-2-100x66.png 100w, https://cms.podium.com/wp-content/uploads/2025/09/Desktop-App-2-524x343.png 524w" sizes="auto, (max-width: 950px) 100vw, 950px" /></p>
<h3 id="voice_ai">New Typing Sounds and Background Noise Options for Voice AI</h3>
<p><span style="font-weight: 400;">Our Voice AI agent just got an upgrade that makes the caller experience feel even more natural. We added a new feature that plays typing sounds when the agent is “thinking” as well as other natural-sounding background noise you might hear on a call with a human agent.</span></p>
<h3></h3>
<h3 id="hold_times">Flexible Hold Times for Call Queues</h3>
<p>Control exactly how long your callers wait on the line with flexible hold times. Miss less calls and give your team a chance to answer every call by matching the wait time with your business workflows.</p>
<p><img loading="lazy" decoding="async" class="size-full wp-image-39781 aligncenter" src="https://cms.podium.com/wp-content/uploads/2025/09/Flexible_Hold_time.png" alt="" width="866" height="598" srcset="https://cms.podium.com/wp-content/uploads/2025/09/Flexible_Hold_time.png 866w, https://cms.podium.com/wp-content/uploads/2025/09/Flexible_Hold_time-300x207.png 300w, https://cms.podium.com/wp-content/uploads/2025/09/Flexible_Hold_time-768x530.png 768w, https://cms.podium.com/wp-content/uploads/2025/09/Flexible_Hold_time-600x414.png 600w, https://cms.podium.com/wp-content/uploads/2025/09/Flexible_Hold_time-360x249.png 360w, https://cms.podium.com/wp-content/uploads/2025/09/Flexible_Hold_time-160x110.png 160w, https://cms.podium.com/wp-content/uploads/2025/09/Flexible_Hold_time-350x242.png 350w, https://cms.podium.com/wp-content/uploads/2025/09/Flexible_Hold_time-100x69.png 100w, https://cms.podium.com/wp-content/uploads/2025/09/Flexible_Hold_time-497x343.png 497w" sizes="auto, (max-width: 866px) 100vw, 866px" /></p>
<p>&nbsp;</p>
<h3 id="browser_notifications">Browser Notifications for Incoming Calls</h3>
<p>Never miss an opportunity with real-time browser notifications for every inbound call to your business. Whether you’re working in Podium or juggling tasks in other apps, you’ll instantly know when a customer is reaching out—so you can respond faster, capture more leads, and deliver the kind of service that keeps customers coming back.</p>
<p><img loading="lazy" decoding="async" class="size-full wp-image-39782 aligncenter" src="https://cms.podium.com/wp-content/uploads/2025/09/browser-notifications.png" alt="" width="1061" height="133" srcset="https://cms.podium.com/wp-content/uploads/2025/09/browser-notifications.png 1061w, https://cms.podium.com/wp-content/uploads/2025/09/browser-notifications-300x38.png 300w, https://cms.podium.com/wp-content/uploads/2025/09/browser-notifications-1024x128.png 1024w, https://cms.podium.com/wp-content/uploads/2025/09/browser-notifications-768x96.png 768w, https://cms.podium.com/wp-content/uploads/2025/09/browser-notifications-600x75.png 600w, https://cms.podium.com/wp-content/uploads/2025/09/browser-notifications-360x45.png 360w, https://cms.podium.com/wp-content/uploads/2025/09/browser-notifications-160x20.png 160w, https://cms.podium.com/wp-content/uploads/2025/09/browser-notifications-350x44.png 350w, https://cms.podium.com/wp-content/uploads/2025/09/browser-notifications-100x13.png 100w, https://cms.podium.com/wp-content/uploads/2025/09/browser-notifications-720x90.png 720w" sizes="auto, (max-width: 1061px) 100vw, 1061px" /></p>


New features this month include AI Branching Automations, “no-owner” missed call/voicemail alerts, automatic lead detection for Podium emails, and more.