We’re excited to share something that a lot of Podium customers have been waiting for– we’ve launched an integration with Instagram! Instagram is an amazing way to showcase your products in a visual way and start a conversation with customers, but when things are siloed it means a heavier burden to keep up with things and longer response time. You and your customers deserve better!
Here’s what businesses are loving about Instagram being in the Podium inbox:
- Respond to Instagram Direct Messages, story replies, and story mentions directly from your Podium Inbox
- Interactions are more accessible to your entire team so replies can happen faster & have greater visibility so it’s not all on one person
- Consolidate of your channels into one place in Podium
- If you use an AI employee, like Jerry, to respond to inbound messages, it can also keep the conversation going on Instagram
- It’s free for all Podium packages, that means you can get up and running today!
Getting setup is easy but requires a few things – make sure you have your credentials for both Instagram and Facebook. Then go to the Home page in Podium and get started!
For detailed instructions on getting setup, use this step by step guide.