May 2024

Instagram in Podium

We’re excited to share something that a lot of Podium customers have been waiting for– we’ve launched an integration with Instagram! Instagram is an amazing way to showcase your products in a visual way and start a conversation with customers, but when things are siloed it means a heavier burden to keep up with things and longer response time. You and your customers deserve better!
Here’s what businesses are loving about Instagram being in the Podium inbox:
<ul>
<li>Respond to Instagram Direct Messages, story replies, and story mentions directly from your Podium Inbox</li>
<li>Interactions are more accessible to your entire team so replies can happen faster &amp; have greater visibility so it’s not all on one person</li>
<li>Consolidate of your channels into one place in Podium</li>
<li>If you use an <a href="https://www.podium.com/product/ai-assistant/">AI employee</a>, like Jerry, to respond to inbound messages, it can also keep the conversation going on Instagram</li>
<li>It’s free for all Podium packages, that means you can get up and running today!</li>
</ul>
Getting setup is easy but requires a few things &#8211; make sure you have your credentials for both Instagram and Facebook. Then go to the Home page in Podium and get started!
<img loading="lazy" decoding="async" class="aligncenter size-large wp-image-35486" src="https://cms.podium.com/wp-content/uploads/2024/05/podium-instagram-1024x493.png" alt="" width="640" height="308" srcset="https://cms.podium.com/wp-content/uploads/2024/05/podium-instagram-1024x493.png 1024w, https://cms.podium.com/wp-content/uploads/2024/05/podium-instagram-300x144.png 300w, https://cms.podium.com/wp-content/uploads/2024/05/podium-instagram-768x370.png 768w, https://cms.podium.com/wp-content/uploads/2024/05/podium-instagram-1536x739.png 1536w, https://cms.podium.com/wp-content/uploads/2024/05/podium-instagram-600x289.png 600w, https://cms.podium.com/wp-content/uploads/2024/05/podium-instagram-360x173.png 360w, https://cms.podium.com/wp-content/uploads/2024/05/podium-instagram-160x77.png 160w, https://cms.podium.com/wp-content/uploads/2024/05/podium-instagram-350x169.png 350w, https://cms.podium.com/wp-content/uploads/2024/05/podium-instagram-100x48.png 100w, https://cms.podium.com/wp-content/uploads/2024/05/podium-instagram-712x343.png 712w, https://cms.podium.com/wp-content/uploads/2024/05/podium-instagram.png 1832w" sizes="(max-width: 640px) 100vw, 640px" />
For detailed instructions on getting setup, use this <a href="https://podium.my.site.com/knowledgebase/s/article/instagram">step by step guide</a>.

Podium has launched an integration with Instagram! Instagram is an amazing way to showcase your products visually and connect with customers.