We’ve released a ton of improvements and additions to how Podium Phones customers can configure routing for calls that come in outside of business hours, including the ability to:
- Set up a specific after-hours phone menu (e.g. Thanks for calling Podium Air Conditioner Repair. You’ve reached us after hours. If this is urgent, press 1 to be connected with our on-call technician. Otherwise, press 2 to leave a voicemail.)
- Set up a different voicemail inbox greeting for after hours (e.g. You’ve reached us outside of our normal business hours. Please leave a message and the office will call you back when we open again tomorrow.)
- Set up a different switch-to-text response template for after hours (e.g. Thanks for reaching out to us! We’re closed now, but we’ll give you a text back as soon as we open tomorrow.)
- Set up after hours calls to route to a call group
- Set up after hours calls to route to specific phones
- Set up different behavior for after-hours calls for different phone numbers
Check out our video for a full demo!