Customer Review Software
Customer review software helps you learn about customer experiences and gain the insights you need to improve your business.
How Podium Provides Convenient Customer Review Software
Generating online reviews can increase your business’s visibility and attract new customers. In fact, an estimated 68 percent of customers report that reading positive reviews makes them more likely to visit a business. However, getting customers to leave reviews isn’t always as simple as it sounds. The following Podium features can help you gather and manage reviews so you can build trust and improve sales.
1. Automated Review Requests
You can personally ask customers to leave reviews, but that may be inconvenient for both your customers and your staff. Enter Podium Reviews. This software automates review requests and makes it easy to request and receive more testimonials for your business.
Automating your review request process can save time and help you get the reviews your business needs to be seen, respected, and trusted online. Podium can send your requests automatically so your staff doesn’t have to spend hours contacting customers individually. Plus, customers can leave reviews in just seconds by following the link you provide. This streamlined approach does wonders for workflow and generating impactful customer reviews that build trust with their peers.
2. Use Templates or Custom Messages
Some businesses shy away from asking for reviews because they feel pushy or don’t know how to ask customers for their feedback. If you know what to say in your review request you can just use Podium’s convenient templates. If you have specific ideas about what you want to say you can also personalize your automated review requests for a more branded experience.
Since Podium offers both templates and personalized messages, you’ll have the flexibility to choose the best option for your business. You can save time by using standard templates or give your messages a personal touch.
3. Review Notifications
How will you know when a customer leaves a review? Not by manually checking every platform, social media account, or corner of the web. Podium will alert you instantly to new reviews so you can stay on top of responses.
Keeping track of your reviews across multiple platforms can be complicated and time-consuming. Rather than asking your staff to check each review platform regularly, you can see new reviews right away without spending time hunting them down. This is particularly important for response time too. When customers have questions or negative feedback, it’s critical to respond ASAP.
4. Respond to Reviews
Podium allows you to respond to reviews directly through the platform, making it easy to engage customers—whether they post praise, complaints, or questions.
Your responses to reviews can help address existing issues or concerns, but your responses can do so much more than that. An estimated 89% of consumers read a business’s response to reviews. That means simply responding to customer reviews might shape the opinions of potential customers.
Get Podium Reviews
Podium Reviews offers a multi-faceted approach to customer review software, allowing you to both solicit new reviews and manage existing feedback. You can customize these messages for a personal touch or use templates for convenience.
When you receive a new review, Podium will notify you so that you can read it and respond right away. Since Podium Reviews condenses all your reviews onto one convenient platform, you won’t have to visit countless review websites to see what your customers say about you. You won’t waste precious time responding to questions or complaints either. Because with each minute that ticks by, you could lose a customer, prospective customer, or sale.
If you don’t have time to read individual reviews to look for trends, Sentiment Analysis makes it easy to spot common themes across your reviews to see what you do well and what you should work on.
How Budget Heating, Cooling, and Plumbing is Using Podium Reviews for Customer Review Software
Budget Heating, Cooling, and Plumbing struggled to get reviews. Like so many other businesses, Budget Heating, Cooling, and Plumbing found that unhappy customers were eager to leave reviews, but happy customers were less likely to do so. While the company tried various approaches to solicit new reviews, customers just wouldn’t leave them. Fortunately, Budget Heating, Cooling, and Plumbing found a simple solution in Podium. Unlike previous methods, Podium Reviews streamlined the overall review process. Podium made it easy for customers to leave reviews, and the testimonials flooded in—helping this company harness the power of personal recommendations.