Customer Interaction™

Collect Reviews.

Turn customers into advocates for your business—because every customer can turn into a good review.

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Leverage your
fan base.

01

Conveniently collect.

Collect reviews effortlessly with a simple text. It’s so convenient for your customers, you’ll have a robust review presence in no time.

02

One platform.

Manage all your reviews from within Podium in real-time, so you can instantly respond to customers and get more accurate insights into your business.

03

Close the loop.

Happy customers lead to even more happy customers. Current reviews help you stay visible in search results and get chosen more often.

“It’s really important that we’re constantly improving our reviews, so people can see not only positive feedback but also current feedback.”

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Vasa Fitness

Julia Price, Social Media Manager
Integrations

Seamless integration.

Collect reviews on Google, Facebook, and tons of industry-specific review sites, and manage and respond to them all in the same place.

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Automations

Frictionless review collection.

Send review invites with a click. Or, automate review invites to be sent after a visit or purchase so you can collect reviews without lifting a finger.

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Reporting

Review monitoring.

Get in-depth reporting for a comprehensive view of your reputation, so you can focus on what’s working well and fix what’s not.

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Other features:

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Notifications

Be instantly alerted and respond in-app when a review is posted.

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Templates

Send personalized messages and invites or make it easier with customizable templates.

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Sentiment Analysis

Identify trends from the content of customer reviews to improve your business.

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Switchboard

Define how many customers are sent to which review sites for a healthy review ecosystem.

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Mobile App

Gather reviews and respond to customers on the go.

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Competitive Benchmarks

Compare star rating, review count, and recency to see how you stack up against your competitors.

Watch the demo to get started.