Customer Experience

Delight your customers at every touchpoint with text-based tools.

Podium’s messaging tools empower your team to connect the way your customers prefer, resolve their concerns faster, gather feedback through text, and provide an unmatched experience.

G2 Small Biz Spring 2020
G2 Best Results Spring 2020
G2 Top 50 Products 2020
G2 Top 50 SMB Products 2020
G2 Top 100 Satisfaction Product
Inbox

Connect with website visitors the way they prefer.

No matter how your customers prefer to connect with you, bring conversations from every channel into one easy-to-use text inbox. Then use that same text conversation to answer questions, send links and photos, and even jump on a video chat for a truly customized experience.

CX Inbox Convo
Payments

Your customers are on the go. Let them pay that way.

Nobody likes to sort through paper bills or read credit card numbers over the phone. Instead, use the same text conversation to send your customers a payment link so they can pay in one click, and so you can keep your accounting organized with customizable invoices.

CX Payments Convo
Feedback

Your customers have feedback. Make it easy for them to share it.

Continue the same text conversation by sending customers a feedback link. All they have to do is click, rate their experience, and provide an explanation. It’s convenient for them and insightful for you.

CX Feedback Convo

“We had a customer who gave us a less-than-six score because they felt lied to about a mattress. So we reached out, resolved the issue, and they came back and bought $15,000 worth of furniture.”

Payments_RyanLevitz

Ashley Home Furniture

Ryan Levitz

Watch the demo to get started.