Inbox

Every conversation in one place.

Podium Inbox puts your important customer conversations in one easy place, so you can stop checking tons of different platforms and start providing great service.

Inbox Image

Trusted by over 100,000 businesses and 50 million happy customers.

Keep the conversation flowing.

Be channel-agnostic.

No matter where it started, Inbox keeps it organized.

Chat with context.

See the history of every conversation and interaction.

Get started in seconds.

Connect your channels and start messaging right away.

"We had our call center guys going from Zendesk to Facebook Messenger to the reviews. Now that it’s just all on one system, it makes it a lot easier to manage and make sure that nothing gets forgotten."

Customer Quote Icon

Jenn Nicole, Marketing Coordinator

Tire Outlet

Manage your inbox.

Easily mark read and unread, assign conversations to different employees or business locations, filter conversation types, and define permissions.

Take it with you.

With mobile and desktop apps, you can communicate with your leads, customers, and teams from anywhere.

See what’s important.

Podium intelligently groups incoming messages so you can see which messages need attention at a glance so you can respond more efficiently.

No more going in blind.

With Contact Profiles, you have access to every customer insight at a glance, so you don’t have to guess who you’re talking to before you respond.

Attachments

Send and receive photos, videos, and all major file types.

Templates

Send personalized messages and invites or make it easier with customizable templates.

Auto Responder

Funnel leads from your website to your inbox with Webchat even when you can’t respond in person.

Automations

Set up conversations to be automated, like review invites, feedback requests, and reminders.

Permissions

Give the right people access to the right conversations.

Assign Conversations

Transfer relevant conversations from one employee or business location to another.

Do even more with these tools.

  • Reviews

    Text your way to the top of Google.

  • Payments

    Send a text and get paid. That’s it.

  • Webchat

    Gather leads straight from your website.

  • Surveys

    Customer surveys that actually work.

  • Inbox

    Every conversation in one place.

  • Campaigns

    Manage promotions with ease.

Watch the demo to get started.