As a veterinarian, you are not only a trusted medical therapist for pets but also a communicator who assures pet owners about their care regimens. This involves a lot of phone calls, appointments, and follow-up inquiries, which, if not managed properly, can lead to missing out on important client engagement or losing potential customers. Thankfully, there are a variety of phone system tools built to overcome these issues and streamline communication, specifically for local businesses like yours. Here are our top 10 picks:
1. Podium Phones
Podium Phones is a business phone system designed with local businesses in mind, including those in the veterinary industry. Packed with features that assist in customer communication and lead capturing, it’s sure to keep your practice buzzing. Calls to your business are logged in your Podium Inbox alongside other interactions, ensuring you never miss any touchpoints. Automation features free you up from manual tasks and its AI call summary can automatically generate a transcript of your calls.
We highly recommend Podium Phones for its ability to integrate with existing Podium communication tools, allowing you to seamlessly manage customer contacts. It’s about less work with more productivity and improved customer service.
2. Open Dental
Open Dental offers a practice management software with built-in VoIP Phone integration, ideal for veterinarians looking to streamline their appointments and follow-ups. The call panel shows patient information, appointment history, and more when calls come in.
We suggest Open Dental for its seamless integration of patient information with call data, offering personalized over-the-phone experiences. Learn more about it here.
3. RingCentral
RingCentral is a cloud-based phone system designed for businesses of all sizes. The system works across all devices, which is handy for veterinarians who might not always be by their office phone.
We recommend RingCentral for its versatility and the freedom it gives healthcare practitioners to manage calls from any device while on the go.
4. Grasshopper
Grasshopper is another great pick, especially for smaller veterinarian practices. It is particularly designed for small business owners and comes with features like local numbers, text messaging, and call forwarding.
We recommend Grasshopper for its user-friendly interface and features designed to meet the communication needs of small businesses.
5. CallRail
CallRail is a phone system that comes with a call tracking feature, which can be particularly beneficial for veterinarians or clinics that do a chunk of their marketing online.
We suggest CallRail for businesses that want to better understand the success of their online ads, web pages, and more in driving customer calls.
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6. Phone.com
Phone.com offers a versatile phone service with a variety of advanced features like custom IVR menus, call conferencing, and even video meeting consulting.
We recommend Phone.com for its robust features, flexibility, and affordable pricing.
7. Google Voice
Google Voice offers a free phone number and an array of services like call forwarding, voicemail, and voice and text messaging. This makes it a great choice for vets on a tight budget.
We recommend Google Voice for budget-conscious veterinarians who want a basic but effective business phone system solution.
8. Verizon Business Digital VoIP
Verizon Business Digital VoIP provides a range of features including advanced calling features, voicemail-to-email conversion, and more.
We recommend Verizon Business Digital VoIP for its reliability and the advanced tools it offers to manage your business’s phone system.
9. Dialpad
Dialpad provides a holistic communications platform for veterinarians integrating voice, video, messaging, meetings, and more into an intuitive and easy-to-use tool.
We recommend Dialpad for its ability to streamline multiple modes of communication from one comprehensive platform.
10. Nextiva
Nextiva offers a unified suite of tools to handle customer support, sales, marketing, and more. From your office phone to mobile, Nextiva offers a seamless phone experience.
We recommend Nextiva because of its wide range of features for managing customer relationships, sales, and more in addition to handling calls.
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Choosing the right phone system can go a long way in not just streamlining your call processes but also enhancing customer relationships. It’s about choosing a system that fits your needs and aligns with the type of customer experience you aim to provide. The good news is that you can leverage platforms like Podium, bringing all these tools together under one roof and offering a seamless, personalized customer call experience. No missed calls, no lost leads—just good conversations that lead to greater customer satisfaction.
