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AI CSR

Thanks for calling Podium AirWorks. This is Jessica. How can I help you today?

Customer

Hey, I'm just calling because last night my furnace went out and I'm wondering if someone could come and take a look.

AI CSR

Oh no, I'm sorry to hear your furnace went out. I can definitely help with that.Can I get your name, please?

Customer

Yes, it's Abby.

AI CSR

Thanks, Abby. Is this the best number to reach you at?

Customer

Yeah.

AI CSR

Great. What's the property address for the service?

Customer

it's Castlebar in Tustin.

AI CSR

Thanks. What day and time window works best for you for the appointment? Our team will call to confirm.

Customer

What's the next available?

AI CSR

The next available time is tomorrow morning at 8:00 a.m.

Customer

Awesome, yeah, let's do that.

AI CSR

Got it. I'll pass this to the team and they will follow up to confirm the appointment and any next steps. Is there anything else I can help with today?

Customer

Yeah, I'm just wondering what I can plan on for cost.

AI CSR

The service call fee is $90. Our team will follow up to confirm the exact cost and any other details. Is there anything else I can help with today?

Customer

I think that's everything. Thank you.

AI CSR

Thank you for your call. Have a great day. Bye.

Grow with us

9,000+ home service businesses
trust Podium.

“I just lost my best sales guy and by adding [the AI CSR], I feel like I got an even better one.”

Jay Villegas

Frontier Air Conditioning

“3x’d converted leads (from 12% to 34%) after implement Podium AI.”

Reed Borton

Premier Heating

Median first response time has improved from 6.5 minutes to under 2 minutes.

Home Service companies using Podium

“We’ve had an exceptional experience with the AI CSR. I did not expect it to be this good! [AI CSR] has turned customers around for us. We had a customer come in super upset after hours and by the end of the conversation, the customer was thanking the AI and saying “I appreciate your help!”

Jeremy Altman, General Manager

Pride Air Conditioning & Appliance

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Erica Estes

Southern Heating & Cooling

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Reed Borton

Premier Air Colorado

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Power Plus Cleaning

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AI with Podium

What Podium AI can do for you.

AI Employees use the platform to convert more leads, set more appointments and drive more sales.

Capture Every Lead.

Your AI Employee responds to emails, texts, website chats, and phone calls—all without any extra oversight.

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Convert more leads.

Podium AI responds to leads in <1 minute to boost your chance of a sale by >45%. Help your customers immediately, accurately, and 24/7.

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Drive repeat business.

Let AI put in the work to drive repeat sales. Our AI Employee proactively follows up with customers at the right time to guide them to a sale.

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Get found. Get chosen.

More reviews = more business. Our AI requests reviews after each sale and responds to customers on review sites, helping you rank high on Google.

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Podium Inbox

New Lead-Online Shop

Hi! Can I come test drive a few sedans on your lot this Friday?

Angela Cortez—New Email

Hello there, I need an estimate. Would someone be able to come and have a...

Rosie Sims—New Text Message

Hi! Can I come test drive a few sedans on your lot this Friday?

Avery Blaine—Facebook

I came in over the weekend and talked to someone about putting in an order for...

Chandra Ng—Webchat

Hi, I was having a look around your website and was unable to find your...

Lowell Simpson—New Lead

I'm reaching out because I am very interested in your service. Can...

Chris Taylor

New voicemail (0:32)

I need an estimate. Would someone be able to come and have a look tomorrow?

Hi, we can definitely provide you with an estimate. Does tomorrow at 2pm work for you?

Hey this is Jerry reaching back out because it is time for your routine check up. Does this Thursday at 1pm work?

Hey Jerry, yes, that time works.

Angela Cortez

Jerry was easy to work with and promptly provided an estimate and got me scheduled quickly. He was professional and efficient.

Podium AI Assistant • 2 mins ago

Thanks for the positive feedback! It was a pleasure working with you.

9,000+ home service businessestrust Podium.

9,000+ home service businesses
trust Podium.