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Podium Release 25.3

<h3><b>“Send an Email” via Automations</b></h3>
<p><span style="font-weight: 400;">Automatically send emails to customers for re-engagement, review invitations, appointment reminders, or special occasions like birthdays, ensuring timely and personalized communication.</span></p>
<p><img loading="lazy" decoding="async" class="alignnone wp-image-38741" src="https://cms.podium.com/wp-content/uploads/2025/03/Send-an-email-automation.png" alt="" width="320" height="736" srcset="https://cms.podium.com/wp-content/uploads/2025/03/Send-an-email-automation.png 410w, https://cms.podium.com/wp-content/uploads/2025/03/Send-an-email-automation-130x300.png 130w, https://cms.podium.com/wp-content/uploads/2025/03/Send-an-email-automation-217x500.png 217w, https://cms.podium.com/wp-content/uploads/2025/03/Send-an-email-automation-174x400.png 174w, https://cms.podium.com/wp-content/uploads/2025/03/Send-an-email-automation-70x160.png 70w, https://cms.podium.com/wp-content/uploads/2025/03/Send-an-email-automation-152x350.png 152w, https://cms.podium.com/wp-content/uploads/2025/03/Send-an-email-automation-43x100.png 43w, https://cms.podium.com/wp-content/uploads/2025/03/Send-an-email-automation-149x343.png 149w" sizes="auto, (max-width: 320px) 100vw, 320px" /></p>
<h3><b>Supercharge your Automations with New Actions</b></h3>
<p><span style="font-weight: 400;">Now, you can automate review invitations, appointment confirmations, surveys, internal lead summaries, and AI follow-ups using our new automation builder, streamlining workflows and improving engagement.</span><span style="font-weight: 400;"><br />
</span></p>
<p><img loading="lazy" decoding="async" class="alignnone wp-image-38742 size-medium" src="https://cms.podium.com/wp-content/uploads/2025/03/Actions-300x273.png" alt="" width="300" height="273" srcset="https://cms.podium.com/wp-content/uploads/2025/03/Actions-300x273.png 300w, https://cms.podium.com/wp-content/uploads/2025/03/Actions-360x328.png 360w, https://cms.podium.com/wp-content/uploads/2025/03/Actions-160x146.png 160w, https://cms.podium.com/wp-content/uploads/2025/03/Actions-350x319.png 350w, https://cms.podium.com/wp-content/uploads/2025/03/Actions-100x91.png 100w, https://cms.podium.com/wp-content/uploads/2025/03/Actions-377x343.png 377w, https://cms.podium.com/wp-content/uploads/2025/03/Actions.png 401w" sizes="auto, (max-width: 300px) 100vw, 300px" /></p>
<h3><b>Text from Multiple Phone Numbers (Beta)</b></h3>
<p><span style="font-weight: 400;">Do you have multiple phone numbers set up in Podium? Now you can text from more than just your default number &#8211; text from any phone number. This feature is still in beta testing &#8211; if you’re interested in participating, </span><a href="https://forms.gle/im5JusfJ34yXZMyt8"><span style="font-weight: 400;">sign up here.</span></a></p>
<p><img loading="lazy" decoding="async" class="alignnone size-full wp-image-38748" src="https://cms.podium.com/wp-content/uploads/2025/03/Multiple-Numbers-1.png" alt="" width="1304" height="658" srcset="https://cms.podium.com/wp-content/uploads/2025/03/Multiple-Numbers-1.png 1304w, https://cms.podium.com/wp-content/uploads/2025/03/Multiple-Numbers-1-300x151.png 300w, https://cms.podium.com/wp-content/uploads/2025/03/Multiple-Numbers-1-1024x517.png 1024w, https://cms.podium.com/wp-content/uploads/2025/03/Multiple-Numbers-1-768x388.png 768w, https://cms.podium.com/wp-content/uploads/2025/03/Multiple-Numbers-1-600x303.png 600w, https://cms.podium.com/wp-content/uploads/2025/03/Multiple-Numbers-1-360x182.png 360w, https://cms.podium.com/wp-content/uploads/2025/03/Multiple-Numbers-1-160x81.png 160w, https://cms.podium.com/wp-content/uploads/2025/03/Multiple-Numbers-1-350x177.png 350w, https://cms.podium.com/wp-content/uploads/2025/03/Multiple-Numbers-1-100x50.png 100w, https://cms.podium.com/wp-content/uploads/2025/03/Multiple-Numbers-1-680x343.png 680w" sizes="auto, (max-width: 1304px) 100vw, 1304px" /></p>
<h3><b>Answer Calls with Voice AI for HVAC</b></h3>
<p><span style="font-weight: 400;">Use Podium’s AI CSR to answer inbound phone calls about scheduling and rescheduling service appointments. Drop your expensive answering service and use AI to streamline your business operations. </span><a href="https://www.podium.com/case-study/ai-voice-home-services/"><span style="font-weight: 400;">See it in action and test it out.</span></a></p>
<p><img loading="lazy" decoding="async" class="alignnone size-full wp-image-38901" src="https://cms.podium.com/wp-content/uploads/2025/04/Screenshot-2025-04-14-at-2.48.40 PM.png" alt="" width="3442" height="1926" srcset="https://cms.podium.com/wp-content/uploads/2025/04/Screenshot-2025-04-14-at-2.48.40 PM.png 3442w, https://cms.podium.com/wp-content/uploads/2025/04/Screenshot-2025-04-14-at-2.48.40 PM-300x168.png 300w, https://cms.podium.com/wp-content/uploads/2025/04/Screenshot-2025-04-14-at-2.48.40 PM-1024x573.png 1024w, https://cms.podium.com/wp-content/uploads/2025/04/Screenshot-2025-04-14-at-2.48.40 PM-768x430.png 768w, https://cms.podium.com/wp-content/uploads/2025/04/Screenshot-2025-04-14-at-2.48.40 PM-1536x859.png 1536w, https://cms.podium.com/wp-content/uploads/2025/04/Screenshot-2025-04-14-at-2.48.40 PM-2048x1146.png 2048w, https://cms.podium.com/wp-content/uploads/2025/04/Screenshot-2025-04-14-at-2.48.40 PM-600x336.png 600w, https://cms.podium.com/wp-content/uploads/2025/04/Screenshot-2025-04-14-at-2.48.40 PM-360x201.png 360w, https://cms.podium.com/wp-content/uploads/2025/04/Screenshot-2025-04-14-at-2.48.40 PM-160x90.png 160w, https://cms.podium.com/wp-content/uploads/2025/04/Screenshot-2025-04-14-at-2.48.40 PM-350x196.png 350w, https://cms.podium.com/wp-content/uploads/2025/04/Screenshot-2025-04-14-at-2.48.40 PM-100x56.png 100w, https://cms.podium.com/wp-content/uploads/2025/04/Screenshot-2025-04-14-at-2.48.40 PM-613x343.png 613w" sizes="auto, (max-width: 3442px) 100vw, 3442px" /></p>
<h3><b>Assign Desk Phones to Users (Beta)</b></h3>
<p><span style="font-weight: 400;">Assigning a desk phone to a Podium user ensures every call to their extension rings to their deskphone as well—and carries over their personalized voicemail greeting and privacy settings. It’s a seamless, professional experience for both your team and your customers. This feature is still in beta testing &#8211; if you’re interested in participating, </span><a href="https://docs.google.com/forms/d/e/1FAIpQLSe0n2GSfmPJExefiX8Qau_2CGrRVa3l4jsNFVGE5xhlQYGQjg/viewform?usp=header"><span style="font-weight: 400;">sign up here</span></a><span style="font-weight: 400;">.</span></p>
<p><img loading="lazy" decoding="async" class="alignnone size-full wp-image-38746" src="https://cms.podium.com/wp-content/uploads/2025/03/Assign-Deskphones.png" alt="" width="1464" height="1370" srcset="https://cms.podium.com/wp-content/uploads/2025/03/Assign-Deskphones.png 1464w, https://cms.podium.com/wp-content/uploads/2025/03/Assign-Deskphones-300x281.png 300w, https://cms.podium.com/wp-content/uploads/2025/03/Assign-Deskphones-1024x958.png 1024w, https://cms.podium.com/wp-content/uploads/2025/03/Assign-Deskphones-768x719.png 768w, https://cms.podium.com/wp-content/uploads/2025/03/Assign-Deskphones-534x500.png 534w, https://cms.podium.com/wp-content/uploads/2025/03/Assign-Deskphones-360x337.png 360w, https://cms.podium.com/wp-content/uploads/2025/03/Assign-Deskphones-160x150.png 160w, https://cms.podium.com/wp-content/uploads/2025/03/Assign-Deskphones-350x328.png 350w, https://cms.podium.com/wp-content/uploads/2025/03/Assign-Deskphones-100x94.png 100w, https://cms.podium.com/wp-content/uploads/2025/03/Assign-Deskphones-367x343.png 367w" sizes="auto, (max-width: 1464px) 100vw, 1464px" /></p>
<h3><b>Communicate with Multiple Team Members on a Single Call (Beta)</b></h3>
<p><span style="font-weight: 400;">Collaborate more quickly and seamlessly with our new softphone group calling feature, allowing multiple team members or customers to join and communicate in a single call—no extra hardware needed. This feature is still in beta testing &#8211; if you’re interested in participating, </span><a href="https://docs.google.com/forms/d/e/1FAIpQLSdMS43184b86xhI6mvX02flQua5HdAhOmhxlBK7F4i01ozrAw/viewform?usp=dialog"><span style="font-weight: 400;">sign up here</span></a><span style="font-weight: 400;">.</span></p>
<p><img loading="lazy" decoding="async" class="alignnone wp-image-38743 size-large" src="https://cms.podium.com/wp-content/uploads/2025/03/Softphone-Group-calling-568x1024.png" alt="" width="568" height="1024" srcset="https://cms.podium.com/wp-content/uploads/2025/03/Softphone-Group-calling-568x1024.png 568w, https://cms.podium.com/wp-content/uploads/2025/03/Softphone-Group-calling-166x300.png 166w, https://cms.podium.com/wp-content/uploads/2025/03/Softphone-Group-calling-277x500.png 277w, https://cms.podium.com/wp-content/uploads/2025/03/Softphone-Group-calling-222x400.png 222w, https://cms.podium.com/wp-content/uploads/2025/03/Softphone-Group-calling-89x160.png 89w, https://cms.podium.com/wp-content/uploads/2025/03/Softphone-Group-calling-194x350.png 194w, https://cms.podium.com/wp-content/uploads/2025/03/Softphone-Group-calling-55x100.png 55w, https://cms.podium.com/wp-content/uploads/2025/03/Softphone-Group-calling-190x343.png 190w, https://cms.podium.com/wp-content/uploads/2025/03/Softphone-Group-calling.png 688w" sizes="auto, (max-width: 568px) 100vw, 568px" /></p>
<h3><b>Get Deeper Call Insights Using Phones Reporting (Beta)</b></h3>
<p><span style="font-weight: 400;">Make data-driven decisions with our new phones reporting tab – a single destination for deeper call insights and performance metrics. Gain a clearer understanding of call volume trends, team phone usage, and call outcomes at a glance. This feature is still in beta testing &#8211; if you’re interested in participating, </span><a href="https://docs.google.com/forms/d/e/1FAIpQLSfFLtcOf97ABXq8q7gaQEW7uypfOD05dmPiwPPRjBkZJWgzjQ/viewform?usp=header"><span style="font-weight: 400;">sign up here</span></a><span style="font-weight: 400;">.</span></p>
<p><img loading="lazy" decoding="async" class="alignnone size-full wp-image-38745" src="https://cms.podium.com/wp-content/uploads/2025/03/Call-Reporting.png" alt="" width="1440" height="1531" srcset="https://cms.podium.com/wp-content/uploads/2025/03/Call-Reporting.png 1440w, https://cms.podium.com/wp-content/uploads/2025/03/Call-Reporting-282x300.png 282w, https://cms.podium.com/wp-content/uploads/2025/03/Call-Reporting-963x1024.png 963w, https://cms.podium.com/wp-content/uploads/2025/03/Call-Reporting-768x817.png 768w, https://cms.podium.com/wp-content/uploads/2025/03/Call-Reporting-470x500.png 470w, https://cms.podium.com/wp-content/uploads/2025/03/Call-Reporting-360x383.png 360w, https://cms.podium.com/wp-content/uploads/2025/03/Call-Reporting-150x160.png 150w, https://cms.podium.com/wp-content/uploads/2025/03/Call-Reporting-329x350.png 329w, https://cms.podium.com/wp-content/uploads/2025/03/Call-Reporting-94x100.png 94w, https://cms.podium.com/wp-content/uploads/2025/03/Call-Reporting-323x343.png 323w" sizes="auto, (max-width: 1440px) 100vw, 1440px" /></p>
<h3><b>New Integration with Tekion Leads</b></h3>
<p><span style="font-weight: 400;">Auto customers who use Tekion as a CRM can now integrate with Podium – sync inbound leads, write back updates to the conversation to Podium, and more.</span></p>
<p>&nbsp;</p>
<h3><b>Revenue Mining for CDK Drive</b></h3>
<p><span style="font-weight: 400;">Auto customers who use CDK Drive can add on Revenue Mining – which pulls data and objects from your DMS and creates curated, AI-powered marketing campaigns based on your customer data. </span></p>
<h3><b>Inventory Integrations for Auto AI</b></h3>
<p><span style="font-weight: 400;">Customers who use HomeNet can now connect to Podium’s AI and reference data from your vehicles, such as availability synced from your other inventory systems or DMS.</span></p>
<h3><b>Improved Product Recommendations</b></h3>
<p><span style="font-weight: 400;">We’ve given our AI Employee an upgrade in salesmanship – Jerry is now much better at asking questions and providing highly relevant and personalized recommendations for vehicles and products.</span></p>
<p>&nbsp;</p>


Updates include enhanced automation, AI-powered call handling, multi-number texting, deeper phone analytics, and more