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Podium Release 25.5

<h3>Listen to your voicemails from any device</h3>
<p><span style="font-weight: 400;">Users who have an assigned deskphone can now listen to their personal voicemails directly from their deskphone. Making it easier to see and respond to urgent customer communication without having to login to the web or mobile app. </span></p>
<p>&nbsp;</p>
<h3>Personalized Call History</h3>
<p><span style="font-weight: 400;">Quickly filter missed calls and voicemails by your extension or call groups—making it easier than ever to catch up and respond to what matters most. Never let an important call slip through the cracks again!<br />
</span></p>
<p><img loading="lazy" decoding="async" class="alignnone wp-image-39211 size-large" src="https://cms.podium.com/wp-content/uploads/2025/05/Personalized-Call-History-799x1024.png" alt="" width="640" height="820" /></p>
<h3>Call Menu Reporting</h3>
<p>Get a clear view of how customers navigate your phone system with detailed insights on call menu interactions. Uncover valuable insights to optimize the caller experience and make every customer journey smoother.</p>
<p><img loading="lazy" decoding="async" class="alignnone size-full wp-image-39218" src="https://cms.podium.com/wp-content/uploads/2025/05/MenuRouting.png" alt="" width="1830" height="852" srcset="https://cms.podium.com/wp-content/uploads/2025/05/MenuRouting.png 1830w, https://cms.podium.com/wp-content/uploads/2025/05/MenuRouting-300x140.png 300w, https://cms.podium.com/wp-content/uploads/2025/05/MenuRouting-1024x477.png 1024w, https://cms.podium.com/wp-content/uploads/2025/05/MenuRouting-768x358.png 768w, https://cms.podium.com/wp-content/uploads/2025/05/MenuRouting-1536x715.png 1536w, https://cms.podium.com/wp-content/uploads/2025/05/MenuRouting-600x279.png 600w, https://cms.podium.com/wp-content/uploads/2025/05/MenuRouting-360x168.png 360w, https://cms.podium.com/wp-content/uploads/2025/05/MenuRouting-160x74.png 160w, https://cms.podium.com/wp-content/uploads/2025/05/MenuRouting-350x163.png 350w, https://cms.podium.com/wp-content/uploads/2025/05/MenuRouting-100x47.png 100w, https://cms.podium.com/wp-content/uploads/2025/05/MenuRouting-720x335.png 720w" sizes="auto, (max-width: 1830px) 100vw, 1830px" /></p>
<h3>Conversation Assignment Settings for Calls</h3>
<p>Take full control over how incoming calls are assigned to team members—so every conversation lands exactly where it should, every time.</p>
<p><img loading="lazy" decoding="async" class="alignnone size-full wp-image-39213" src="https://cms.podium.com/wp-content/uploads/2025/05/AssignmentSettings.png" alt="" width="868" height="610" srcset="https://cms.podium.com/wp-content/uploads/2025/05/AssignmentSettings.png 868w, https://cms.podium.com/wp-content/uploads/2025/05/AssignmentSettings-300x211.png 300w, https://cms.podium.com/wp-content/uploads/2025/05/AssignmentSettings-768x540.png 768w, https://cms.podium.com/wp-content/uploads/2025/05/AssignmentSettings-600x422.png 600w, https://cms.podium.com/wp-content/uploads/2025/05/AssignmentSettings-360x253.png 360w, https://cms.podium.com/wp-content/uploads/2025/05/AssignmentSettings-160x112.png 160w, https://cms.podium.com/wp-content/uploads/2025/05/AssignmentSettings-350x246.png 350w, https://cms.podium.com/wp-content/uploads/2025/05/AssignmentSettings-100x70.png 100w, https://cms.podium.com/wp-content/uploads/2025/05/AssignmentSettings-488x343.png 488w" sizes="auto, (max-width: 868px) 100vw, 868px" /></p>
<h3>Define Users for AI Escalations &amp; Outcomes</h3>
<p>When your AI Agent is stuck and needs help or has completed a task, you can determine the right team member to jump in and help or take the next steps. Go to <strong>Settings</strong> &gt; <strong>AI Employee</strong> &gt; <strong>Escalations &amp; Outcomes</strong> then configure which users should get notified for each situation. Then users will receive email and push notifications about the AI Agent mentioning them in a note on the conversation.</p>
<p><img loading="lazy" decoding="async" class="alignnone size-full wp-image-39215" src="https://cms.podium.com/wp-content/uploads/2025/05/AI-Escalations.png" alt="" width="2042" height="1150" srcset="https://cms.podium.com/wp-content/uploads/2025/05/AI-Escalations.png 2042w, https://cms.podium.com/wp-content/uploads/2025/05/AI-Escalations-300x169.png 300w, https://cms.podium.com/wp-content/uploads/2025/05/AI-Escalations-1024x577.png 1024w, https://cms.podium.com/wp-content/uploads/2025/05/AI-Escalations-768x433.png 768w, https://cms.podium.com/wp-content/uploads/2025/05/AI-Escalations-1536x865.png 1536w, https://cms.podium.com/wp-content/uploads/2025/05/AI-Escalations-600x338.png 600w, https://cms.podium.com/wp-content/uploads/2025/05/AI-Escalations-360x203.png 360w, https://cms.podium.com/wp-content/uploads/2025/05/AI-Escalations-160x90.png 160w, https://cms.podium.com/wp-content/uploads/2025/05/AI-Escalations-350x197.png 350w, https://cms.podium.com/wp-content/uploads/2025/05/AI-Escalations-100x56.png 100w, https://cms.podium.com/wp-content/uploads/2025/05/AI-Escalations-609x343.png 609w" sizes="auto, (max-width: 2042px) 100vw, 2042px" /></p>
<h3>AI Working on a Response</h3>
<p>Ever wonder if your AI Agent is going to respond to an incoming message? Now you’ll see the steps your AI Agent is going through to generate a response before sending, giving you more transparency into what is happening.</p>
<p><img loading="lazy" decoding="async" class="alignnone size-full wp-image-39214" src="https://cms.podium.com/wp-content/uploads/2025/05/AI-Working-on-a-Response.png" alt="" width="978" height="342" srcset="https://cms.podium.com/wp-content/uploads/2025/05/AI-Working-on-a-Response.png 978w, https://cms.podium.com/wp-content/uploads/2025/05/AI-Working-on-a-Response-300x105.png 300w, https://cms.podium.com/wp-content/uploads/2025/05/AI-Working-on-a-Response-768x269.png 768w, https://cms.podium.com/wp-content/uploads/2025/05/AI-Working-on-a-Response-600x210.png 600w, https://cms.podium.com/wp-content/uploads/2025/05/AI-Working-on-a-Response-360x126.png 360w, https://cms.podium.com/wp-content/uploads/2025/05/AI-Working-on-a-Response-160x56.png 160w, https://cms.podium.com/wp-content/uploads/2025/05/AI-Working-on-a-Response-350x122.png 350w, https://cms.podium.com/wp-content/uploads/2025/05/AI-Working-on-a-Response-100x35.png 100w, https://cms.podium.com/wp-content/uploads/2025/05/AI-Working-on-a-Response-720x252.png 720w" sizes="auto, (max-width: 978px) 100vw, 978px" /></p>
<h3>Podium Desktop App (Beta)</h3>
<p>Ever wish you could work from an app on your computer rather than a web browser for using Podium? Now you can. The Podium desktop app ensures call and message notifications come through, regardless of Podium being open in your browser. Available on Windows and coming soon for Apple &#8211; <a href="https://forms.gle/zfgwjgjBQSfNMTdf9">sign up to beta test here</a>.</p>
<h3></h3>
<h3>Call Queues (Upcoming Beta)</h3>
<p>Ensure every caller gets the attention they deserve by automatically placing incoming calls in a queue and routing them to the next available team member. Provide a more tailored and professional caller experience that matches your business workflow! This feature is still in beta testing &#8211; if you’re interested in participating, <a href="https://docs.google.com/forms/d/e/1FAIpQLSc4ZPduRgIva6a1-ELEBi4KzYylJUOwwUkrcnpRmddVZj1zJQ/viewform?usp=header">sign up to beta test here</a>.</p>
<p><img loading="lazy" decoding="async" class="alignnone size-full wp-image-39212" src="https://cms.podium.com/wp-content/uploads/2025/05/CallQueues.png" alt="" width="1500" height="1224" srcset="https://cms.podium.com/wp-content/uploads/2025/05/CallQueues.png 1500w, https://cms.podium.com/wp-content/uploads/2025/05/CallQueues-300x245.png 300w, https://cms.podium.com/wp-content/uploads/2025/05/CallQueues-1024x836.png 1024w, https://cms.podium.com/wp-content/uploads/2025/05/CallQueues-768x627.png 768w, https://cms.podium.com/wp-content/uploads/2025/05/CallQueues-600x490.png 600w, https://cms.podium.com/wp-content/uploads/2025/05/CallQueues-360x294.png 360w, https://cms.podium.com/wp-content/uploads/2025/05/CallQueues-160x131.png 160w, https://cms.podium.com/wp-content/uploads/2025/05/CallQueues-350x286.png 350w, https://cms.podium.com/wp-content/uploads/2025/05/CallQueues-100x82.png 100w, https://cms.podium.com/wp-content/uploads/2025/05/CallQueues-420x343.png 420w" sizes="auto, (max-width: 1500px) 100vw, 1500px" /></p>
<h3>Carrier Calling for Mobile Softphone</h3>
<p>Route phone calls through your cellular carrier when your internet connection is too weak for VoIP. This ensures critical calls go through reliably—especially helpful for when you are on the go or in low-bandwidth environments. Set up Carrier Calling by navigating to <strong>Settings</strong> &gt; <strong>Preferences</strong> &gt; <strong>Call Settings</strong> and adding your mobile phone number.</p>
<p><img loading="lazy" decoding="async" class="alignnone wp-image-39216 size-large" src="https://cms.podium.com/wp-content/uploads/2025/05/Carrier-Fallback-625x1024.png" alt="" width="625" height="1024" srcset="https://cms.podium.com/wp-content/uploads/2025/05/Carrier-Fallback-625x1024.png 625w, https://cms.podium.com/wp-content/uploads/2025/05/Carrier-Fallback-183x300.png 183w, https://cms.podium.com/wp-content/uploads/2025/05/Carrier-Fallback-768x1258.png 768w, https://cms.podium.com/wp-content/uploads/2025/05/Carrier-Fallback-305x500.png 305w, https://cms.podium.com/wp-content/uploads/2025/05/Carrier-Fallback-244x400.png 244w, https://cms.podium.com/wp-content/uploads/2025/05/Carrier-Fallback-98x160.png 98w, https://cms.podium.com/wp-content/uploads/2025/05/Carrier-Fallback-214x350.png 214w, https://cms.podium.com/wp-content/uploads/2025/05/Carrier-Fallback-61x100.png 61w, https://cms.podium.com/wp-content/uploads/2025/05/Carrier-Fallback-209x343.png 209w, https://cms.podium.com/wp-content/uploads/2025/05/Carrier-Fallback.png 828w" sizes="auto, (max-width: 625px) 100vw, 625px" /></p>
<h3>Live Chat (Automotive Beta)</h3>
<p>Give website visitors a seamless way to chat in real time—no phone number required. With Live Chat, visitors can engage directly through Podium Webchat without starting an SMS conversation. Jerry, our AI Employee, can step in to collect contact information, schedule appointments, and escalate conversations as needed. Visitors can switch to text messaging at any point, and Live Chat conversations can also be managed manually in the Inbox. Now available in Beta for customers in the Professional Bundle. Contact your CSM to get early access.</p>
<p><img loading="lazy" decoding="async" class="alignnone wp-image-39217 size-large" src="https://cms.podium.com/wp-content/uploads/2025/05/Live-Chat--598x1024.png" alt="" width="598" height="1024" srcset="https://cms.podium.com/wp-content/uploads/2025/05/Live-Chat--598x1024.png 598w, https://cms.podium.com/wp-content/uploads/2025/05/Live-Chat--175x300.png 175w, https://cms.podium.com/wp-content/uploads/2025/05/Live-Chat--768x1315.png 768w, https://cms.podium.com/wp-content/uploads/2025/05/Live-Chat--292x500.png 292w, https://cms.podium.com/wp-content/uploads/2025/05/Live-Chat--234x400.png 234w, https://cms.podium.com/wp-content/uploads/2025/05/Live-Chat--93x160.png 93w, https://cms.podium.com/wp-content/uploads/2025/05/Live-Chat--204x350.png 204w, https://cms.podium.com/wp-content/uploads/2025/05/Live-Chat--58x100.png 58w, https://cms.podium.com/wp-content/uploads/2025/05/Live-Chat--200x343.png 200w, https://cms.podium.com/wp-content/uploads/2025/05/Live-Chat-.png 770w" sizes="auto, (max-width: 598px) 100vw, 598px" /></p>
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Updates include voicemail access from any device, phone reporting/feature updates, AI response functionality, beta features, and more!