We’re always working to make Podium more powerful and tailored to the unique needs of your business. One of the most common requests we’ve heard is for greater personalization and privacy when it comes to handling customer calls.
We’re excited to announce that two highly requested features are here! Your team can now set individual voicemail greetings and configure privacy settings for individuals and call groups—giving you more control over how your business handles sensitive customer interactions.
Make a Great First Impression with Personalized Voicemails
Your team can now create custom voicemail greetings for both individuals and call groups. Whether it’s a sales department, service team, or a specific employee, customers will hear a tailored message that matches their expectations.
This means you are no longer stuck with generic voicemails—now, your team can sound professional and aligned with your brand at every touchpoint. For example, a call routed to your service department might say:
“Hi, you’ve reached the service department at Mike’s Auto. We’re currently helping other customers, but leave a message and we’ll get back to you as soon as possible.”
Personalized greetings create a more engaging customer experience and reduce the chances of missed opportunities.
Protect Sensitive Information with Privacy Settings
For businesses handling sensitive conversations—like customer billing, HR inquiries, or private service details—it’s important to ensure only authorized users can access call data.
With the new privacy settings, you can now designate calls, voicemails, recordings, and transcripts as private for individuals or call groups.
Here’s How It Works:
- Private Calls: When privacy is enabled, only the call owner (or designated group) can access the call recordings, voicemails, and transcripts.
- Shared Awareness, Controlled Access: While the broader team can still see that a call took place and its general details, the sensitive data remains restricted to authorized users.
This balance ensures team-wide collaboration without compromising privacy and security.
Improve Trust and Efficiency
Foster Trust with Your Team and Customers
Privacy settings help your business protect customer trust by ensuring sensitive information stays private. For example, HR teams can take internal calls without worrying about sensitive transcripts being visible to everyone. Similarly, service teams can manage confidential customer details with peace of mind.
Streamline Your Team’s Workflow
By introducing personalized voicemails and privacy settings, your team can handle customer communications more effectively—without switching tools or worrying about unauthorized access.
Missed calls and voicemails go to the right person with the right level of privacy, ensuring faster follow-ups and better customer experiences.
Take the Next Step
Ready to set up personalized voicemail greetings and privacy settings? Check out the help articles to get started!
By customizing these features, your team will be more aligned, efficient, and secure in handling customer communications.