See Instagram Messages Directly in your Podium Inbox
Podium now integrates with Instagram! Respond to Instagram Direct Messages, story replies, and story mentions directly from your Podium Inbox, making responding faster and easier.
AI Patient Coordinator available for MedSpa
Medspa customers can get more appointments and sales through our 24/7 AI employee, Avery.
AI Instant Answers integrates artificial intelligence into FAQs
AI Instant Answers significantly reduce response times, ensuring that customers receive timely and accurate information. You can respond in under two minutes, boosting the likelihood of retaining customers.
Improved multi-location Phones functionality
Customers who have Podium Phones on multiple locations can more easily call and transfer calls between their locations. Extensions and phones from other locations are pulled down to your desk phone and web phone, along with a label indicating which location they belong to. This feature is in beta testing now – contact your Customer Success Manager to enroll in the beta.
New search and filters on Call History page
Search by contact name or a date range when looking for calls in the Call History page
Use Custom Fields to Personalize Message Content
Personalize message content at scale. Add data to custom fields via CSV or directly on the profile then add custom field names with a colon on each side to your inbox message, templates, or bulk messages.
Conversation Preview Updates
Conversation previews are now more readable and display the avatar of the assigned user so you know who is handling the conversation.
Scheduled Messages Updates
See messages scheduled by all users in one place. When needed, delete messages scheduled by other users. Notes in conversation history are left when scheduled messages are deleted.
VinSolutions Contact Sync Integration for Auto Dealers
For Auto Dealers, now sync all of your contact data in VinSolutions in Podium.
On-Demand Customer Trainings
Top 10 Summer To-Dos for Jewelers: Jewelry Sales and Operations Training Expert, Jimmy DeGroot, shares the top 10 items that he thinks every owner and manager should tackle this summer based on his 20+ years in the industry.
Use AI Features to Drive More Revenue for Med Spas: Learn how to unlock and leverage Podium’s AI features for extreme customer engagement and sales success! These tools can quickly and easily level up your revenue.
HVAC Automations & Integrations: Optimize Your Busy Season: Learn about the additional 26 contact attributes that you can now sync to Podium and leverage across the platform for more personalized communications.
Use AI Features to Drive More Revenue for FAM: We dive into ideal review response benchmarks, and how to improve your process, plus the best templates for bulk message promotion and engagement.